Martin Yeandle

Experience

• 

  Lloyds Bank

  Jan 2004 - Mar 2006

  Coach

  Training, observing, developing, managing and coaching Bank Managers and their teams

• 

  Lloyds TSB Bank

  Apr 2006 - Mar 2011

  Branch Manager

  Sales Manager responsible for the growth and continual successful delivery of targets across what became under my leadership, the largest single retail outlet in the South East and one of the largest in the Lloyds and TSB national network, based on retail target.Manager of the Week Street, Loose Road, Larkfield branches and last manager during the closure of the Earl Street branch.Recovered the customer satisfaction index from an all time national low of -35 to a record positive Net Promote Score of +30 that rivalled branches half our size.Delivered consistent strong sales performances across a range of output metrics including, product specifics, income specifics, regulated, wealth and mortgage referrals and volume targets.Also delivered an unblemished operational risk score over the longest tenure of leadership in Maidstone in 25 years.Accountable and responsible for the successful delivery of a branch closure and simultaneous full branch refurbishment across two separate sites while still delivering target across the remaining two sites.Cultivated and maintained a positive stretching sales environment which meant that we earned the reputation locally of being the flagship team of which it was a privilege to be a member. Show less

• 

  Lloyds Bank

  Apr 2011 - Dec 2014

  Bank Manager

  Bank Manager with over all strategy development and outcome accountability of a 3 branch network of Cheriton, Hythe and Folkestone.Leading a team of over 30 staff with both direct line and 2 line management responsibilities.Responsible for successfully delivering business results against a wide range of performance metrics, including Customer Outcomes both sales and socially related, Customer Satisfaction as measured by an industry standard of Net Promoter Score, Employee Engagement, Operational Risk and Compliance.Collaborating with both external and internal financial stakeholders and the local community to ensure sustainable growth.Recruiting from external sources and developing an internal succession plan for individuals as well teams across multi sites.Cultivating a positive, friendly, fun and business focused environment and culture which encouraged team involvement and ownership. Show less

• 

  Lloyds Banking Group

  Dec 2014 - Dec 2015

  Business Connector

  Business Connectors are senior managers seconded from businesses, trained by BITC, one of HRH charities, and placed in communities to build sustainable partnerships that tackle local issues.My role involves listening to local needs and working with individuals, community organisations and businesses in four key areas;1: Improving employment; supporting organisations to help local people into local jobs,2: Improving education; so that businesses and schools work together for the benefit of the children,3: Improving enterprise; so that businesses work better together and are more successful,4: Improving community cohesion in order to leave a sustainable legacy that outlives the twelve month secondment and makes a real difference.Enclosed below is a link that tells you more about the programme, if you wish to join the Business Connector team or you want your company to become a member.http://www.bitc.org.uk/programmes/business-connectors Show less

• 

  Business in the Community

  Dec 2014 - Dec 2015

  Business Connector

  Current projects;Expanding the reach of East Sussex Coast College for the benefit of local businesses and residents with full support from the Principal / Vice Principal, Big Local, FSB, Chamber of Commerce and the faculty team.Developing a strategy with the Community Payback Manager, local enterprises and offenders to engage a matched skilling to enhance the community service proposition and employabilityBuilding an initiative with Education Futures Trust, the Town Centre Manager and local Primary schools to introduce the children to work options and broaden their experiences by introducing them to local businesses, third sector enterprises and the public sector departments.Supporting Own Grown, an initiative to help young people obtain skills and experiences to gain employment and provide apprenticeships.Ongoing smaller actions of matching the needs of one business with the needs of another and making the connection. Show less

• 

  Lloyds Bank

  Dec 2015 - Oct 2018

  • Bank Manager

    Nov 2016 - Oct 2018

  • Bank Manager

    Dec 2015 - Nov 2016
• 

  Swale Academies Trust

  Jul 2019 - now

  QTS Trainee

  Training to teach English at a Secondary School

• 

  The North School

  Mar 2020 - now

  English Teacher