Ehtasham Ali

Experience

• 

  Engro Foods Limited

  Jun 2021 - Sept 2021

  IT Intern

  • Performed UI and end-to-end testing.• Contributed to the design documents.• Learned JavaScript, NodeJS, MongoDB.

• 

  Ibex. Pakistan

  Oct 2021 - Jan 2023

  Client Care Representative

  • Maintained detailed records of client interactions, providinginsights to enhance support protocols and improve service quality.• Delivered clear and accurate information, consistently achievinghigh client satisfaction scores and positive feedback.• Actively collaborated with technical teams to streamline troubleshootingprocesses, reducing overall resolution time.• Resolved over 95% of technical queries in the first interaction, ensuringtimely and effective support for service providers. Show less

• 

  Jelani Pvt. Ltd.

  Sept 2022 - Feb 2023

  Junior Developer

  • Built inventory management system with Node.js, Express.js, andMongoDB to streamline inventory tracking.• Designed & Implemented customer management back-end moduleusing Nodejs and Expressjs to handle HTTP requests and MongoDB databaseto store business customer information. Helping the sales team in managing customers.• Secured the API endpoints using JWT authentication and authorizationmiddleware to protect sensitive user data & prevent unauthorized access.• Used a segmentation strategy to categorize the customer on their purchasing history. Show less

• 

  SimpliED

  Feb 2023 - Feb 2024

  Junior Back End Developer

  • Created a feature for generating reports in both PDF and Excel formats, encompassing information on multiple students and their respective parents.• Developed a communication module using email and SMS channels todisseminate branch-specific updates, activities, events, and special occasions tostudents and parents, ensuring they stay informed.• Managed module permissions and authorization for various user types.• Established policies for permissions, tailored to the specific roles of staff, students, and parents.• Code optimization and refactoring.• Resolved bugs from the back-end side of the code. Show less

• 

  Haball

  Mar 2024 - now

  Software Engineer

  • Developing a B2B Supply-chain financing web application.• Established comprehensive logging systems for detailed error and performancetracking, resulting in a 70% improvement in debugging efficiency and faster issue resolution.• Assisted in implementing a dynamic knock-off system with both automated and manual reconciliation features, optimizing distributor credit and debit settlements for precise financial alignment.• Achieved a 30% increase in database performance by implementing advancedSQL optimization techniques, including query refactoring, index tuning, andexecution plan analysis resulting in faster data retrieval and reduced load times.• Integrated JWT for API protection.• Improved workflow integration by leveraging RabbitMQ for efficient queue management,enabling seamless shared calls and automation to enhance cross-portal communication.• Built real-time notifications with Socket.io to keep business users updated,resulting in improved status updates.• Strengthening communication skills through regular interactions with others.• Resolved bugs from the back-end side of the code. Show less