Daniel Iovicin

Experience

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  Atos

  Jun 2014 - May 2017

  Information Management Specialist

  Working at Johnson and Johnson, DePuy Synthes Sites in Switzerland-wide and also 1 Janssen site in Bern, Switzerland- Project work GRQP, Mirgation of OS from Win XP to Win7, application integration- CSV of various applications- First point of contact for VIP support and escallations- 2nd and 3rd support for end user computing-On-site support-Remote Support-Datacenter-Tape management-On-call support- Disaster Recovery- Mobility(airwatch)Tools:Active Directory. Software distribution, Windows server 2008/2003, Windows XP, Windows 7, Office 2010, Cisco VOIP Manager, Winmagic HDE Encryption Airwatch, SafeCOM Print Manager, Clientele Ticketing System, IRIS Ticketing System, Security: Forefront, Trend Micro, McAfee Show less

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  SecurePost AG

  May 2017 - Nov 2018

  Wirtschaftsinformatiker Systemintegration

  - Work in a highly regulated environment(cash and valuables logistics; cash-management)- Project work using the Hermes 5 method - Develop the existing IT Architecture (tool ADOIT) - Work on new Software releases / bugfixes / On-Call support - upgrade the current Video surveillance system to reflect the current state of the art setup, upgraded Hardware, implemented UPS backup system, Hardware and Software monitoring - Upon customer demand, I have managed the implementation of 2 Factor Authentication with RSA cryptosystem for the Cash Management System (Software or Hardware tokens) - Re-assigned Workplace numbers for the whole Client PCs in Switzerland, geographically - Responsible for the IT project work in regard with upgrading the Tour logistics Handheld Devices from Windows CE Handheld to Android Smartphones, also working on the requirements of the new handheld Android based software - Managed the ergonomic transformation in a Cash Canter: analysed the current status at the beginning of the project, ordered samples and set up prototype ergonomic Workplaces, evaluated options, implemented the chosen solution, successfully closed the project.- Change-Management / Release-Management- Process-Management- Responsible for IT Applications and Interfaces - Cash Management System- Responsible Incident and Problem Management of the special IT infrastructure of SecurePost (Cubes, Scanner, CCTV and Video servers). Partner and Order issuer for internal and external collaborators (Hardware/Software/Services) Show less

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  Das Bundesamt für Sozialversicherungen BSV

  Jan 2019 - Jul 2021

  Electronic Exchange for Social Security Information Servicedesk Manager

  Swiss program SNAP for EESSI (Swiss National Action Plan for the Electronic Exchange of Social Security Information). The program aims to implement in Switzerland the European EESSI project for the electronic exchange of social security data in the following areas: applicable legislation, old-age, survivors' and invalidity benefits, occupational pension plans, sickness and maternity insurance, unemployment benefits, family allowances, compensation for unduly paid claims and recovery of contributions. Establishment of a Swiss access point to the secure European TESTA network. Organisation and management of work for the exchange of data between Swiss institutions and with foreign institutions. Show less

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  Swiss Federal Statistical Office FSO

  Jul 2021 - Sept 2024

  Service Manager

  Within the Federal Statistical Office, the sedex and Register Development Section (SR) is responsible, among other things, for the planning, organization and implementation of the quarterly register survey as part of the modernized census. For this purpose, the SR section operates a national communication platform for secure data exchange (sedex) which is currently used by more than 7,600 organizational units. Responsible for the implementation of a ITSM solution, organizing and participating in meetings with key stakeholders. Managing new and existing accounts, translating customer whishes into technical requirements, mapping customer journeys and adding value to every step of the service value chain, continually improving the whole service experience.Supporting the stakeholders in connection with the operation of sedex, installation and integration of the sedex client (second and third level support). Show less

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  Bundesamt für Informatik und Telekommunikation BIT

  Sept 2024 - now

  Service Manager

  The Federal Office for IT & Telecommunications is the largest IT service provider in the Federal Administration. It provides around 50,000 workstation systems, develops customised, secure and user-friendly IT solutions together with the administrative units, and operates over 1,000 specialist applications, mainly in its own modern data centres.