Tilak Y

Experience

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  Redhut Innovative Technologies

  Jun 2019 - Aug 2020

  IT Support Technician - L2

  As a System Engineer, my role includes ticket monitoring based on the ITSM service (FreshWorks, Spiceworks, Internal ITSM), System performance optimization related to Windows MAC and Ubuntu, WAN/ISP Links monitoring on a real-time basis, IT support for clients, Asset and Vendor management. Ensuring smooth operations over the assigned clients all over the Bangalore on site.

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  Salesken

  Aug 2021 - Dec 2022

  IT Admin Executive

  As an IT Admin Executive, I oversee IT policies and infrastructure, provide swift resolutions for software, hardware, and network issues, manage the mail server, conduct root cause analysis for failures, and ensure efficient support for end-users. I prioritize timely resolutions, continuous improvement, and staying updated with the latest IT trends.

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  Lemnisk

  Feb 2023 - now

  Senior Executive Information Technology

  As a Senior IT Executive, my role involves managing and maintaining the organization's IT infrastructure to ensure security, efficiency, and reliability. With a deep understanding of various technologies, hardware, software systems, and network protocols, I handle complex IT challenges and plan and implement new technology services to meet business needs. I prioritize proactive measures, such as robust security implementations, to protect sensitive data and mitigate cyber threats. Collaborating with cross-functional teams, I provide technical expertise and guidance while adhering to industry best practices for IT service management. Continuously seeking opportunities for improvement, I optimize processes, streamline workflows, and leverage emerging technologies for enhanced productivity and cost savings. With a focus on strategic thinking, effective communication, and driving technological excellence, I contribute to the organization's overall success as a Senior IT Executive. Show less