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James Penfold

Customer Support Officer

143 followers

Greater Cardiff Area

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Timeline
About me
Transformation Manager at Caerphilly County Borough Council
Education
- Swansea Business School
  2002 - 2003
  DipBA Business Administration
- The University of Sheffield
  1995 - 1998
  BSc (Hons) Zoology
Experience
- Lloyds Bank
  Sept 1998 - May 1999
  Customer Support Officer
- Cellcom Ltd
  Jun 1999 - Jan 2000
  Complaints Officer
- Stewarts Law LLP
  Jan 2000 - Jun 2001
  Legal Administrator
- Caerphilly County Borough Council
  Jul 2001 - Sept 2001
  Human Resources Assistant
- City & County of Swansea
  Sept 2001 - Aug 2005
  - Tenant Participation Officer
    Sept 2002 - Aug 2005
  - Housing Assessment Officer
    Sept 2001 - Sept 2002
- Rhondda Cynon Taf County Borough Council
  Aug 2005 - Apr 2007
  Project Co-ordinator, Anti-Social Behaviour Initiatives
- Wales & West Housing
  May 2007 - Jul 2007
  Resident Profiling Project Officer
- Vale of Glamorgan Council
  Aug 2007 - Dec 2008
  Tenant Development Co-ordinator
- Hafod - Housing, Care, Resources
  Jan 2009 - May 2019
  - Research & Business Intelligence Manager
    Dec 2017 - May 2019
  - Performance Officer
    Feb 2011 - Nov 2017
  - Tenant Participation Officer
    Jan 2009 - Jan 2011
- Caerphilly County Borough Council
  Oct 2019 - now
  Transformation Manager - Innovation
Licenses & Certifications
- PRINCE2® 2017 Practitioner
  AXELOS Global Best Practice

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