Tiago Santos

Experience

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  Next Retail Ltd

  Apr 2006 - Jul 2008

  Menswear Supervisor

  I started at next as a shop floor assistant helping with general tidy up of the floor and customer queries.After showing what I was capable of I was soon promoted to Formalwear specialist and dealt specifically with helping customers with their purchase of suits and formalwear.After a few months I was then promoted to till controller and was put in charge of managing floats, cashing up and also making sure queues were kept at a minimum.Following great success as a till controller I was offered the position as Menswear Supervisor assisting the Menswear manager with day to day tasks, managing the entire department and over 30 members of staff. Show less

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  Volkswagen UK

  Aug 2008 - Jul 2009

  New Car Sales Executive

  My job role at Dovercourt consisted of new car sales including arranging finance for new and existing customers. My task was to provide customers with satisfaction and management with unit & add on sales. To help me achieve this I was fully trained in Dovercourt world-class service for consumer and business-to-business.- Customer renewals- New customer acquisition- Finance proposals- Add on sales- Account management- Part exchange valuation

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  Tate Residential

  Oct 2009 - Jun 2011

  Sales/Lettings and Marketing Executive

  During my time at Tate Residential I worked as both a sales and lettings negotiator. I was also trained in property assessment and marketing and later on went on to being the main website editor for the company, including dealing with all advertisement listing.- Acquisition of applicants- Organising and completing viewings- Lettings and Sales file completion from start to finish including admin- Property photographer- Marketing of new properties (lettings and sales)- Updating website daily- Updating applicant and property database- Assisting with property valuations- Helping with Property Management Issues.- Assisting Lettings and Sales Manager with acquiring new properties Show less

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  Carphone Warehouse

  Jul 2011 - Dec 2014

  Sales Executive / Team Leader

  As a sales executive I provided information and advice to new and existing customers on our latest technology and products, using my knowledge and expertise to assist with acquiring sales and fulfil KPI’s. During my time at CPW I progressed into a team leader dealing specifically with training and management of new starters in teams of 10.- Customer support- New account acquisitions- Account management- Insurance sales and compliance- Calendar organisation and daily planning- Inbound and outbound sales- Call compliance- Weekly team meetings with internal and external stakeholders- Regular 1 on 1 coaching to assist individual and team to hit target- All aspects of team management from accomplishing KPI’s to attendance Show less

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  NHS 111

  Apr 2015 - Aug 2016

  Call Handler

  As a call handler I assess and triage symptoms shown by patients and refer or schedule correct level of care required, whether it be urgent or non urgent. I have completed full training in:- Symptom Management- First Aid and Basic life support- Risk Assessment & Mental Health- NHS Pathways- Vulnerable adult & child Safeguarding

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  Ford Dees of Croydon

  Oct 2016 - Dec 2017

  Sales Executive

  As a sales executive I am tasked with the selling of used vehicles and add-on products. To help me achieve this I have completed Cambria’s extensive guest experience training and also FCA compliance for the purpose of finance and insurance sales. - New Customer acquisition- Renewals- Add-on sales- Part exchange valuation- Vehicle handover- Account management- After sales care- First Aider

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  Glyn Hopkin Group

  Dec 2017 - Mar 2018

  Sales Advisor

  My job role at Nissan was the same as with Ford but I further increased my knowledge in sales with commercial sales and my product knowledge by completing Nissan Academy training. (Resigned due to poor management and horrible working environment)

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  Volkswagen UK

  May 2018 - Jun 2019

  Sales Executive

  My role at Lookers Volkswagen further increased my knowledge and experience in the motor industry, adding Motability Specialist to my skills and also working with a more prestigious Brand and 1 of the UK’s largest motor groups.During my time at Volkswagen I finished as top performer for units, finance penetration and add-on sales on several occasions and just missed out on dealerships top performer for the year.(Unfortunately had to resign due to relocation to Yorkshire)

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  Mercedes-Benz in the UK

  Oct 2019 - Jul 2020

  Retail Sales Specialist

  My job role at Mercedes consists much of the same as my previous roles with sales of new, used and Motability vehicles. Also responsible for finance and add-on sales including personal and business contract hire.

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  Amazon

  Oct 2020 - Dec 2021

  Instructor

  I started at Amazon as temporary staff for the lead up-to the busy Christmas period. Working in the Inventory Control and Quality Assurance team I quickly displayed my skills and understanding for the job role. This was recognised by several senior managers which awarded me my promotion to the Learning and Development team as an Instructor/Coach for new and existing staff and also a permanent position with Amazon.

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  Buy It Direct Ltd.

  Jan 2022 - now

  Business Account Manager