Parul Singh

Experience

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  Majorel-netherlands

  Oct 2020 - Jan 2021

  Techinical concerge desk admin

  Implemented an IT ticketing system overhaul that accelerated issue resolution by 25%,increasing customer satisfaction.•Coordinated with the IT support team to manage and resolve over 500 technical queriesmonthly, maintaining a 99% issue resolution rate.•Instituted a comprehensive weekly maintenance schedule for IT systems, reducing systemfailures by 40%.•Conducted regular training sessions for staff on new software tools and protocols, leading toimproved operational efficiencyPlayed a pivotal role in the seamless migration of company data during a major systemupgrade, ensuring zero data loss and minimal disruption to operations. Show less

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  Concentrix

  Jan 2021 - Aug 2021

  Operation Advisor

  Optimized operational workflows, leading to a 15% increase in efficiency and reducedoperational costs.•Developed and implemented a customer feedback system that improved service quality andcustomer satisfaction scores by 20%.•Trained and mentored a team of customer service associates, resulting in a 30% reduction inonboarding time and increased productivity.•Led a cross-functional team to troubleshoot and resolve a critical system issue, preventingservice downtime and maintaining customer trust.•Spearheaded a quality assurance initiative that identified and rectified process gaps,enhancing overall service delivery standards. Show less

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  TurningCloud Solutions Private Limited

  Aug 2021 - Jun 2023

  Enhanced Support System: Developed and implemented a comprehensive ticketing system,optimizing the support team's ability to track and control escalations. This strategic initiativesignificantly reduced resolution times within SLAs, showcasing my skills in support processoptimization and problem resolution.•Impactful Requirement Gathering: Led the requirement gathering and scoping for new featureadd-ons, directly contributing to a 15% increase in product efficiency for existing clients. Thisachievement highlights my expertise in product development, client engagement, andenhancing user experience.•Proactive Client Management: Demonstrated exceptional client handling and managementskills during the UAT (User Acceptance Testing) and Go Live phases, ensuring smooth day-today operations and maintaining high levels of client satisfaction through effectivecommunication and query resolution.•Vendor Management with more than 10k users for Supply chain management product withbulk data processing enabled users for day to day transactions.•Developed Procurement management platform that digitizes the B2B purchases for buyersand ensures to follow the SOPs developed by the company from creating purchase order toorder tracking and receiving at store. Show less

  • Project coordinator

    Aug 2022 - Jun 2023

  • Technical Support Associate

    Aug 2021 - Oct 2022
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  AppCurators

  May 2023 - Sept 2023

  Senior Project Manager

  Accelerated Delivery: Efficiently led the Terrobot Project at Appabodes, completing a 6-8month timeline within 4-5 months, showcasing time management and budget adherenceskills.•Scale-Up Impact: Key contributor to the Student Paddy edtech project, aiding its growth into abillion-dollar entity, highlighting scalability and strategic project oversight capabilities.•Documentation for Conversion: Authored PRDs leading to a 40% conversion rate from over 15prospects, demonstrating expertise in documentation, communication, and stakeholderengagement.•Resource Optimization: Implemented budgeting and resource optimization strategies,enhancing lead conversion rates, underscoring skills in resource management and costefficiency.•Strategic Leadership: Proven strategic leadership in project execution and team management,achieving project objectives ahead of schedule and under budget. Show less

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  Simublade

  Sept 2023 - Mar 2024

  Senior Project Manager

  A skilled project manager adept at orchestrating complex initiatives, delivering on time andwithin budget. Proficient in team leadership, risk mitigation, and stakeholder communication toensure project success.•Delivered 3 projects on time and within budget, resulting in a 20% increase in client satisfactionand a 15% boost in repeat business.•Led a cross-functional team to effectively manage project budgets, resulting in on-timedelivery and increased client satisfaction.•Improved client satisfaction by 25% through proactive client relationship management,resulting in increased repeat business and referrals.•Managed client projects, big data processing along with timelines and budget, resulting in 95%on-time completion and 15% cost savings. Show less

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  Quadrafort Technologies

  May 2024 - now

  Engagement Manager

  An IT Consulting & IT Services company that holds ISO 9001, 14001, 20001, and 27001 certifications and is recognized as a Great Place to Work. We are also a trusted partner of @Salesforce.At Quadrafort, we are committed to enhancing productivity and business efficiency for our clients through best-in-class cloud solutions and innovative 360° consulting services. Our team of certified technologists, backed by domain expertise across diverse industries and business verticals, empowers organizations in their digital transformation journey with minimal disruption, focusing on proper adoption to achieve complex business goals. Show less

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  Quadrafort Technologies

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  Engagement Manager