Afsheen Amir

Experience

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  Bed Bath & Beyond

  Jun 2016 - Jan 2021

  Lead Customer Service Representative/Front- End Trainer

  • Train new employees and conduct orientations.• Give ongoing training to all associates and implement a training plan to ensure customer service standards are maintained.• Plan employee coverage and lunch breaks daily.• Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support.• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction.• Execute activities related to store initiatives to offer customers additional products and services like special sale items. Show less

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  Derivative Path

  Jan 2022 - Apr 2022

  Software Developer (Capstone Project)

  • Implemented Integration Event Hub supports a single point for publishing events for microservices that communicates with each other to deal with their task.• Microservices consists of Management UI for applications, events, and subscriptions, Event API for publishing events, and Event Feed API for consuming events to the Integrated Event.• Consumer can integrate into one place, integrated events are discoverable, forces event publisher to think about consequences for publishing integration events, and subscriptions are managed in a central registry, so it is easy to identify consumers of events globally using the Integrated Event Hub System. Show less