Michelle Rudolph

Experience

• 

  British Airways

  Jul 1978 - Feb 2013

  •Delivery of behavioural and specialist training interventions to all levels of employees •Product ownership of Diversity and Inclusion and ‘Spot it and Stop it’ a harassment and bullying workshop •Responsible for ensuring all training material remains up to date to both regulatory and corporate standards•Soliciting feedback from customers, colleagues and delegates on the appropriateness and effectiveness of content•Design and deliver Train the Trainer and pilot training for multiple corporate training interventions •Coach and develop training colleagues against upskilling plans through constant changes of content or methodology•Establishing robust working relationships with suppliers to achieve the defined quality and standard •Recruit, co-ordinate and manage line trainers. Provide performance feedback and coaching to improve delivery skills. Ensure courses are delivered to the appropriate legal, corporate or local standard•Designed and delivered Customer Service training throughout the airline, UK and worldwide. These included specialist subjects, e.g. Amadeus reservation system, procedural courses, New Entrant and Leadership courses •Researched courses at the TNLA stage and post evaluated courses in order to complete the training cycle Show less

  • Training Executive Corporate training and Customer Service training

    Feb 1997 - Feb 2013

  • Senior Customer agent and Customer Service agent

    Jun 1979 - Feb 1997

  • Reservations agent

    Jul 1978 - Jun 1979
• 

  Footprints learning and development limited

  Feb 2013 - now

  Learning and development consultant

  •Associate trainer, Surrey County Council, currently delivering Equality and Inclusion•Design and delivery of culture change program for care homes in Surrey county•Delivery of personal development workshops for parents attending the ‘childrens centres’ in the Kent area•Personal development and self awareness workshops in the voluntary sector.Health checks employee research for the Surrey Fire and Rescue Service in Surrey county Design and delivery of 'problem solving meets time management' workshops for entire IMT department, Surrey county council Mental health and suicide awareness for staff at Heythrop college . Show less