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Chiamaka Mbonu

Chiamaka Mbonu

Business Analyst

Followers of Chiamaka Mbonu69 followers
location of Chiamaka MbonuNigeria

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  • Timeline

  • About me

    Processing Manager, Optiva Capital Partners

  • Education

    • Redeemer's University

      2012 - 2016
      Bachelor of Science - BS Economics

  • Experience

    • Bishop and Knight Insurance Brokers Firm

      Feb 2017 - Feb 2018
      Business Analyst

    • Diamond Bank Plc

      Mar 2018 - Apr 2019
      Customer Service Specialist

    • Access Bank Plc

      Mar 2018 - Jul 2021

      • Contact Centre Operations Specialist

        Sept 2020 - Jul 2021

      • Customer Service Specialist

        Mar 2018 - Sept 2020

    • Optiva Capital Partners Ltd

      Aug 2021 - now

      Extensive experience in Query and customer expeience Outstanding abilities in customer relation and customer satisfaction Provide recommendations and suggestions for improvements in any aspect of the company

      • Processing Manager

        Jun 2022 - now

      • Customer Experience Officer

        Aug 2021 - Jun 2022

  • Licenses & Certifications

    • Certified Customer Service Professional (CCSP)

      Neurolinguistic Program
      Apr 2018

    • Certification in Fraud Management

      Diamond Bank Plc
      Aug 2018