Soumava Bagchi

Soumava Bagchi

Industrial Trainee

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location of Soumava BagchiGurugram, Haryana, India

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  • Timeline

  • About me

    IHMite II Ex- Oberoi II Senior Analyst ll Complaint Handler

  • Education

    • Douglas Memorial Higher Secondary School

      2000 - 2014
      ICSE/ISC science
    • Institute of Hotel Management Catering Technology & Applied Nutrition, Kolkata

      2014 - 2017
      Bachelor's degree Hotel/Motel Administration/Management
  • Experience

    • The Lalit Suri Hospitality Group

      Dec 2015 - Apr 2016
      Industrial Trainee

      Have completed my industrial training at The Lalit Great Eastern Kolkata in the Food & Beverage Service, Food & Beverage Production and Housekeeping departments for a period starting from 7th December 2015 to 2nd April 2016.

    • The Leela Ambience Gurugram Hotel & Residences

      Jun 2017 - Jun 2018
      Team member

      * Food & Beverage Service * Worked as a Team Member at the elegant multicuisine restaurant SPECTRA.* Learned various Food and Beverage Operations, specially Buffet service.* Maintained a "snag list" of the restaurant and worked closely with Housekeeping and Engineering team to resolve those issues.

    • The Oberoi Group

      Jun 2018 - Dec 2020
      Associate

      * Worked at the award winning restaurant THREESIXTYONE DEGREES and was a part of the IRD team.* In Charge of the HOME DELIVERY TEAM of The Oberoi Gurgaon, during the pandemic period.* Worked closely with the Finance team and learn to resolve various financial discrepancies of a Food and Beverage outlet.* Handled the Linen and CGS inventory of a Food and Beverage outlet.* Has a good knowledge of MICROS POS.

    • Kozynap

      Jul 2021 - Nov 2022
      Business Development Manager (Operations)

      * Managing operations related to Business Development including order generation, tracking, follow up with clients, Co-ordination with the warehouse for order dispatch, tracking of payments etc.* Addressing customer complaints and various online sales operations.* Learning the work on various online platforms like EASYECOM and MY BILL BOOK.* Understanding CRM data and gaining insights.

    • NatWest Group

      Nov 2022 - now
      Senior Analyst CS &O
  • Licenses & Certifications