Soumava Bagchi

Experience

• 

  The Lalit Suri Hospitality Group

  Dec 2015 - Apr 2016

  Industrial Trainee

  Have completed my industrial training at The Lalit Great Eastern Kolkata in the Food & Beverage Service, Food & Beverage Production and Housekeeping departments for a period starting from 7th December 2015 to 2nd April 2016.

• 

  The Leela Ambience Gurugram Hotel & Residences

  Jun 2017 - Jun 2018

  Team member

  * Food & Beverage Service * Worked as a Team Member at the elegant multicuisine restaurant SPECTRA.* Learned various Food and Beverage Operations, specially Buffet service.* Maintained a "snag list" of the restaurant and worked closely with Housekeeping and Engineering team to resolve those issues.

• 

  The Oberoi Group

  Jun 2018 - Dec 2020

  Associate

  * Worked at the award winning restaurant THREESIXTYONE DEGREES and was a part of the IRD team.* In Charge of the HOME DELIVERY TEAM of The Oberoi Gurgaon, during the pandemic period.* Worked closely with the Finance team and learn to resolve various financial discrepancies of a Food and Beverage outlet.* Handled the Linen and CGS inventory of a Food and Beverage outlet.* Has a good knowledge of MICROS POS.

• 

  Kozynap

  Jul 2021 - Nov 2022

  Business Development Manager (Operations)

  * Managing operations related to Business Development including order generation, tracking, follow up with clients, Co-ordination with the warehouse for order dispatch, tracking of payments etc.* Addressing customer complaints and various online sales operations.* Learning the work on various online platforms like EASYECOM and MY BILL BOOK.* Understanding CRM data and gaining insights.

• 

  NatWest Group

  Nov 2022 - now

  Senior Analyst CS &O