Garro Celso

Experience

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  Hewlett Packard Enterprise

  Feb 2007 - Dec 2012

  Overview of Role:Responsible for overall management of entitlement business operations working closely with the ES-IT and ES client partners. This includes management of business related entitlement issues, reviewing and approving new ES client requests and consulting on entitlement architecture changes – both production and development with IT. Requires knowledge of E2E processes, including SWOP/SNR/ES. Entitlement includes: warranty, contractual (WWPAK and SAP). Requires strong working relationship with BU’s, ES clients, shared IB partners. Key Responsibilities:• Key business lead for entitlement services; working closely with ES IT• With ES-IT provides ES governance through approval of all new ES client requests• Analysis of weekly operational metrics reporting; takes action to address issues and changes in trends• Ensures production changes for ES are recorded, logged, solutions tested and moved to production• Liaison with 36+ ES clients – insuring regular communications and linkage to POR • Identifies opportunities for entitlement process improvement through standardization• 2nd level support for ES related production issues• Manages operational issues to resolution; bringing in right resources from the team and partnersExperience Grid & Critical Competencies:• Superior knowledge – ES specific and E2E SWOP/ES/ SNR• Strong HP service business general knowledge• Business general understanding – all GBU’s & partner organizations• Self-Starter Self-Development• Responsiveness & Follow Through• Tactical Planning & Tracking• Analyzing & Diagnosing• Collaboration• Influencing• Goal-Accountability Show less • Applies basic foundation of a function’s principals, theories and concepts to assignments of limited scope.• Utilizes professional concepts and theoretical knowledge acquired through specialized training education or previous experience.• Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment.• Acts as a team member by providing information, analysis and recommendations in support of team efforts.• Ensure all process documents are managed and updated. Be the one point of contact for all process documentation. Procedures/Records.• Ensure that all Standard documentation is updated and properly controlled. Document list/Training record/Backup plan.• Generate monthly reports for analysis and promotes, process analysis through metrics (Balanced Scorecards and Trend Analysis)• Develop deep dive analysis and managerial summaries for decision making.• Provide process insight/business knowledge to the report owners.• Ensure that there is an action plan documented for every metric in red.• Analyze data provided by Quality and IE for continuous process improvements.• Implementation of the process improvements.• IQA’s (Active Participation in the IQA’s).• Plan and implement the compliance system across the process.• Ensure a BCP/Disaster recovery plan for the process is in place.• Define and implement change management process.• Ensure overall effectiveness of the knowledge Management solutions.• Work on strategic projects as needed by the business and be involved in the deployment.• Serve as liaison between Quality and Operations.• Internal Contact to other Quality Contacts within operations.• Any other specific task or objective required by supervisor or manager• Improve GBS CR PSC NA WW overall operation results & plans to support Business Units and establish a superior relationship with our Partners, provides more value add by simplifying Business Operations. Show less • Contract creation, maintenance, termination in PATSY and DMM.• Maintenance and validation of exhibits in PATSY.• Contract validation and discounts.• Control and document validation of the contact.• Control products and exhibit maintenance.• Operational support for the internal users.• Reports.• Control of the registry of contracts.• Improvement of the process.• Processes Documentation.• Any other specific task or objective required by supervisor or manager.• ISO Audit Contact • EMEA Wed page Patsy Reports Creator and responsible.• EMEA-CR Patsy Data reviewer Quality Checks • Be in direct contact with HP partners about business problems, and provide concrete solutions• Project Leader and improvements developer in PCA-EMEA org. Show less

  • SEO- Service Entitlement Operations (WEO) Metrics Lead - Entitlement support

    Jan 2010 - Dec 2012

  • GBS- PSC NA Project Lead

    Dec 2009 - Nov 2010

  • GBS- CONTRACTS ADMINISTRATORS PCA EMEA

    Feb 2007 - Nov 2009
• 

  Hewlett Packard Enterprise

  Feb 2013 - now

  Project Manager Junior

  Service Entitlemen Operation Project Mgr:The SEO PM drives project progress to project completion (implementation) using the PM Practice Lifecycle and Methodology - in this case the SEO team will utilize the methodology and templates located within the framework developed by Global Sales and Operations. In many cases, the WEO PM may be required to assume dual role within a project – both as a SME and a PM. The PM requirements are critical to the success of the project and within this role, it is critical that project documentation is maintained and tracked and project reporting is submitted to schedule. Key Responsibilities:Single point of contact for program manager & working sponsor regarding projectKey responsibility is project planning to defined milestones Focuses on scope, schedule, resources, risks, critical dependencies, constraints, and outcomesCommunicates project status to program manager on regular basisEnsures that the impact of change is taken into consideration throughout the life of the projectEnsures that each project phase is completed, reviewed, and signed off by sponsorsEnsures that the project team works effectively to achieve objectivesEscalates issues impacting the project to program manager as appropriate Manages implementation – including ensuring post project documentation updates, lessons learned etc. are complete Show less

• 

  Hewlett Packard Enterprise

  -

  Service Project Manager

  Service Segment & Private cloud Project Manager Expert