Udaya Allani

Experience

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  Tata Consultancy Services

  Aug 2021 - Aug 2023

  • Monitored and managed multiple fabs (Qualcomm, Micron, Intel) in the ASML Virtual Computing Platform (VCP) project, ensuring 24/7 system availability.• Proactively monitored system health using Splunk, identifying issues before they impacted operations.• Escalated and resolved incidents using ServiceNow, prioritizing issues and executing playbooks to maintain SLA compliance.• Conducted root cause analysis, troubleshooting, and deployments to resolve critical technical issues across production environments.• Managed incident response and SLA tracking, reducing SLA breaches by 20% through ITIL-based strategies.• Executed deployments, upgrades, and migrations, ensuring seamless system performance.• Automated workflows and enhanced system efficiency through scripting and process optimization.• Collaborated with cross-functional teams and clients (ASML, Qualcomm, Intel, Micron) to ensure smooth operations and continuous improvement.• Maintained incident records and system documentation in JIRA, ensuring transparency and efficiency. Show less

  • System Engineer

    Jul 2022 - Aug 2023

  • Project Intern

    Aug 2021 - Jul 2022
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  University of Arkansas at Little Rock

  Aug 2023 - now

  Graduate Assistant

  • Provided professional IT support to faculty across various departments, ensuring swift resolution of technical issues.• Proficiently managed and tracked IT requests using the ServiceNow ticketing platform, facilitating efficient issue resolution.• Demonstrated commitment to enhancing faculty productivity and promoting academic success through proactive support and assistance.• Managed inventory documentation processes, ensuring accuracy and accessibility for faculty members and contributing to operational efficiency.• Collaborated effectively with colleagues and stakeholders to address IT challenges and optimize support services.• Contributed to the seamless functioning of academic operations by delivering high-quality IT support and maintaining reliable documentation systems. Show less

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  BOND.AI

  Jun 2024 - Aug 2024

  Data Science Intern

  • Analyzed diverse datasets to design budget visualizations for an interactive application.• Extracted and interpreted economic data to enhance application performance.• Created visualizations and dashboards using Power BI.• Analyzed healthcare data to identify key trends and insights.