Jessica Wooley

Experience

• 

  Texas Attorney General

  Jun 2007 - now

  * Conduct detailed in-office investigations to locate parties, verify employment and determine assets * Respond to inquires and complaints from customers * Assess child support cases to determine appropriate action * Negotiate out-of-court settlements and agreements with parties * Explain Child Support program policies, procedures and regulations to customers * Prepares documents relating to legal and administrative actions to establish or enforce child support orders * Research case information on the Texas Child Support Enforcement System (TXCSES); maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states' IV-D regulations I currently work as a child support enforcement officer. I began working in this role in March 2010. I previously worked in case initiation. I conduct investigations for locate information for parents using HHSC's SAVERR and TIERS, the TWC Commission database, and Accurint Pro. I enter data from applications, HHSC and DFPS referrals, and internet applications to insure that all information regarding a case on TXCSES is in compliance with quality control guidelines. I employ the BVS database to find existing Acknowledgments of Paternity. I resolve duplicate members, process transfers to and from other units, and update case types based on custodial parent government benefit status. I acquire background information such as direct payments, locate leads, and existing court orders from parents, county registries, TDCJ, county jails, and other states' IV-D agencies. I then route the file to the establishment or enforcement officer I also attend court to conduct negotiations with parents in order to develop agreed court orders, or to obtain information to prepare the assistant attorney general for the hearing. Show less Coordination • Work as docket coordinator for Liberty County; prep files for court, process court research, check service, assemble documents, check in customers at court and explain processes to customers, document court actions in TXCSES, prepare service to be reissued, assess cases to determine whether a default order could be obtained. Insure that prerequisites are met for our AAGs to move forward on all cases.• Serve as a legal liaison to the Liberty County District Clerk, Liberty County jail, Liberty County sheriff, Liberty County Community Supervision officer, private attorneys and customers with questions regarding processes at court.• Skill at handling multiple complex tasks that require prioritizing with regard to time-frame demands.Customer Service • Handle customer inquires while working as backup to the front-desk receptionist as well as in court.• Contact customers regarding their upcoming hearing, or respond to calls regarding court procedures.• Answer calls routed to our office from the call center, discover what information the customer needs, and determine if I can answer the questions or if the customer needs assistance from another worker in our office.• Professionally handle customers who may be upset or frustrated in order to increase their satisfaction with our office.Technology • Familiarity with the TXCSES system as well as TXCSES Web for general use, locate, intake, legal action, and some financial activities. Able to create some simple macros for use in TXCSES.• Routine use of out-of-agency websites/programs to conduct locate.• Routine use of some vendor websites such as EasyServe.• Proficiency in Microsoft Office software: Excel, Access, Word, PowerPoint.• Wide-ranging general computer skills and internet skills. Show less

  • Regional Director

    Jun 2022 - now

  • Manager

    Oct 2015 - May 2022

  • Program Supervisor

    Oct 2011 - Oct 2015

  • Child Support Officer

    Jun 2008 - Oct 2011

  • Child Support Technician

    Jun 2007 - Jun 2008