Abdullah Muhammed Abdullah

Abdullah Muhammed Abdullah

Technical Support Engineer Level 2

Followers of Abdullah Muhammed Abdullah2000 followers
location of Abdullah Muhammed AbdullahCairo, Egypt

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  • Timeline

  • About me

    Technical Consultant, EX-Vmware (VCIX-DCV, 2 VCAP-DCV, 2 VCP DCV&NV, NCS-CORE 6.8, NCP-MCI 6&5, VxRail implementation, ISM)

  • Education

    • National Telecommunication Instatue(NTI)

      2019 - 2020
      Trainee Cloud Architecture
    • Helwan University

      2014 - 2018
      Bachelor's degree Computer Science 2.5

      Activities and Societies: Running ,Going to Gym and Traveling.

  • Experience

    • Telecom Egypt

      Oct 2018 - May 2019
      Technical Support Engineer Level 2

      -Receive the TK from level one, call cst then re-troubleshooting with him.if it’s physical, logical issue or need a configuration.-So if it solved close it if not re-escalated it to the third line.-Do a Technical visits for customers.

    • National Telecommunication Institute (NTI)

      May 2019 - Oct 2019
      Cloud architecture Trainee
    • Metra Computer LLC

      Oct 2019 - Feb 2022
      Professional Services Engineer

      -Implement and configure VMware Vsphere, vCenter.-Implement and configure VMware NSX-T Data Center (one project).-Implement and configure EMC storage UNITY, Data Domain, and SC dell storage.-Implement and configure EMC VxRail Appliance.-Implement and configure EMC Backup Avamar, Networker and Veeam.-Implement and configure Rack Mount Compute solutions.-Implement SAN switches.-Implement Cisco and Dell network switches.-Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.-Provide support per request from various constituencies. Investigate and troubleshoot issues.-Follow up with customers to ensure issue has been resolved Show less

    • VMware

      Feb 2022 - now
      • Sr. Technical support engineer

        Feb 2024 - now
      • Technical Support Engineer, Level 2

        Feb 2022 - Jan 2024
    • Defined Solutions

      May 2024 - now
      Sr. Systems Engineer
  • Licenses & Certifications

    • Network Virtualization Concepts

      VMware
      Jun 2020
    • Specialist – Implementation Engineer, VxRail Appliance Version 1.0

      Dell Technologies
      May 2020
    • SE: Converged Infrastructure Curriculum 2020

      Dell Technologies
      Jun 2020
    • SE: Hyper-Converged Infrastructure Credential 2020

      Dell Technologies
      Jun 2020
    • Specialist - Implementation Engineer, Dell EMC Unity Solutions Version 2.0

      Dell Technologies
      Jun 2020
      View certificate certificate
    • Associate - Information Storage and Management Version 4.0

      Dell Technologies
      Feb 2020
    • Specialist - Platform Engineer, PowerStore Version 1.0

      Dell Technologies
      Jan 2021
      View certificate certificate
    • Software Defined Storage Concepts

      VMware
      Jun 2020
      View certificate certificate
    • Cloud and Virtualization Concepts

      VMware
      Jun 2020
      View certificate certificate
    • Associate - Converged Systems and Hybrid Cloud Version 2.0

      Dell Technologies
      May 2020