Abdullah Muhammed Abdullah

Technical Support Engineer Level 2

2000 followers

Cairo, Egypt

Connect with Abdullah Muhammed Abdullah to Send Message

Connect

Connect with Abdullah Muhammed Abdullah to Send Message

Connect

Timeline
About me
Technical Consultant, EX-Vmware (VCIX-DCV, 2 VCAP-DCV, 2 VCP DCV&NV, NCS-CORE 6.8, NCP-MCI 6&5, VxRail implementation, ISM)
Education
- National Telecommunication Instatue(NTI)
  2019 - 2020
  Trainee Cloud Architecture
- Helwan University
  2014 - 2018
  Bachelor's degree Computer Science 2.5
  Activities and Societies: Running ,Going to Gym and Traveling.
Experience
- Telecom Egypt
  Oct 2018 - May 2019
  Technical Support Engineer Level 2
  -Receive the TK from level one, call cst then re-troubleshooting with him.if it’s physical, logical issue or need a configuration.-So if it solved close it if not re-escalated it to the third line.-Do a Technical visits for customers.
- National Telecommunication Institute (NTI)
  May 2019 - Oct 2019
  Cloud architecture Trainee
- Metra Computer LLC
  Oct 2019 - Feb 2022
  Professional Services Engineer
  -Implement and configure VMware Vsphere, vCenter.-Implement and configure VMware NSX-T Data Center (one project).-Implement and configure EMC storage UNITY, Data Domain, and SC dell storage.-Implement and configure EMC VxRail Appliance.-Implement and configure EMC Backup Avamar, Networker and Veeam.-Implement and configure Rack Mount Compute solutions.-Implement SAN switches.-Implement Cisco and Dell network switches.-Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.-Provide support per request from various constituencies. Investigate and troubleshoot issues.-Follow up with customers to ensure issue has been resolved Show less
- VMware
  Feb 2022 - now
  - Sr. Technical support engineer
    Feb 2024 - now
  - Technical Support Engineer, Level 2
    Feb 2022 - Jan 2024
- Defined Solutions
  May 2024 - now
  Sr. Systems Engineer
Licenses & Certifications
- Network Virtualization Concepts
  VMware
  Jun 2020
- Specialist – Implementation Engineer, VxRail Appliance Version 1.0
  Dell Technologies
  May 2020
- SE: Converged Infrastructure Curriculum 2020
  Dell Technologies
  Jun 2020
- SE: Hyper-Converged Infrastructure Credential 2020
  Dell Technologies
  Jun 2020
- Specialist - Implementation Engineer, Dell EMC Unity Solutions Version 2.0
  Dell Technologies
  Jun 2020
  View certificate
- Associate - Information Storage and Management Version 4.0
  Dell Technologies
  Feb 2020
- Specialist - Platform Engineer, PowerStore Version 1.0
  Dell Technologies
  Jan 2021
  View certificate
- Software Defined Storage Concepts
  VMware
  Jun 2020
  View certificate
- Cloud and Virtualization Concepts
  VMware
  Jun 2020
  View certificate
- Associate - Converged Systems and Hybrid Cloud Version 2.0
  Dell Technologies
  May 2020