Penny Horsnell

Experience

• 

  Hopefield Animal Sanctuary

  Jul 2010 - Jul 2010

  Volunteer

  Work Experience• Daily cleaning duties of stables • Animal feeding/watering• Grooming animals

• 

  Mani Caterers

  Jun 2011 - Jun 2012

  Waitress
• 

  Rossis

  Jun 2012 - Jan 2015

  Waitress
• 

  MAMA & Company

  Apr 2013 - Nov 2015

  Street Team Member
• 

  CHiMiCHANGA Restaurants

  Oct 2014 - Dec 2014

  Waitress
• 

  Essex County Council

  May 2015 - Mar 2017

  Corporate Operations Assistant

  • Credit control• Managing incoming/outgoing post • Undertaking general admin tasks such as; responding to queries by email, telephone and letter, processing Direct Debits, arranging refunds & scanning and filing• Problem solving sensitive customer queries

• 

  The Children's Society

  Sept 2015 - Oct 2018

  Community Volunteer

  • Facilitating away days for children who are effected by substance/ alcohol misuse and child sexual exploitation. Volunteer duties include, team building activities, assist professionals in the safe running of the trip • Attending centre open days & representing the company as a volunteer to demonstrate to professionals how these services will benefit young children• Working with young people, attending funded group sessions/workshops as a team leader• Undertaking training courses to keep in line with the company requirements• Act as an ambassador for the company, attending networking & fundraising events on behalf of the company - London Marathon, working with ITV to release a news broadcast Show less

• 

  Brit Movie Tours

  Jun 2016 - Jul 2018

  Tour Guide

  • Escorting customers around the place of interest, offering commentary & behind the scenes information• Programming new tour guidelines in order to create a more personable, entertaining experience

• 

  The Office Group

  Mar 2017 - Oct 2024

  • Plan and host monthly community events that align with company focuses in order to create a vibrant community, enhance wellness, promoting member interaction, satisfaction, and retention.• Oversee and support members corporate and social events• Work closely with various suppliers to coordinate resources, food and beverage for events, ensuring seamless execution.• Create and implement effective communication strategies, such as newsletters, social media updates, and promotional materials, to keep members informed and engaged.• Oversee the event budget, ensuring cost-effective planning and execution while maximizing value for members.• Gather member feedback to identify areas for improvement, provide solutions, and track and report on event success and community engagement levels to the wider team Show less · Developed and managed the daily operations of a 17,000 sqft building, creating a thriving community and supporting members professional needs· Ensured client compliance was in line with company policies and legal requirements· Managed the smooth onboarding and offboarding for over 100 office members and memberships· Led a team of 3, setting and achieving ambitious goals while providing regular one-on-one support, training and performance reviews · Worked closely with the Portfolio Manager to drive sales and achieve the quarterly target occupancy rate within the building· Maintained an exceptional member experience, attaining a minimum mystery shop score of 95% · Arranging regular service reviews with members, addressing complaints and feedback, implementing successful action plans to problem solve · Adherence to health and safety standards, maintaining a 100% pass rate · Conducted monthly budget reviews, resulting in achieving end of year KPI’s· Managing team rota, recruitment and interview process for open vacancies Show less · Assistant manager of 2 separate buildings, 1 of 40,000 sqft and the other 30,000 sqft· Oversaw the daily operations, ensuring the buildings were run efficiently and profitably· Managed and developed up to a team of 4, supporting in the training and development needs, resulting in passing of probation and promotion in the business · Ensuring members are receiving a first class meeting room experience · Supported in the sales process, including conducting office and membership viewings · Organized over 150 member office and membership move-ins and move-outs, managing furniture, dilapidations to ensure a seamless experience · Maintain high standards by completing building maintenance and visual standard walks. Following up by delegating tasks for team or arranging contractor works to resolve issues Show less • Meet and greet all visitors and TOG members in a welcoming and professional manner • Meet and exceed member needs by promoting all TOG products to include offices, Co-Working memberships, meeting rooms and virtual offices, services and events• Answer the telephone and respond to internal and external member emails in line with company procedures• Book meeting rooms on behalf of internal members and ensure that member meeting requirements are documented to include AV, food and beverage, room layout, special requests etc• Ensure all empty offices are equipped to demonstrate the space available to potential clients• Basic IT skills include, patching, AV troubleshooting & setting up WIFI• Setting up meeting rooms, including refreshments and catering. Looking over revenue Show less

  • Community Manager

    Mar 2024 - Oct 2024

  • General Manager

    Nov 2023 - Mar 2024

  • Building Manager

    Apr 2022 - Nov 2023

  • Assistant Building Manager

    Sept 2021 - Apr 2022

  • Assistant Building Manager

    Feb 2020 - Sept 2021

  • Member Host

    May 2019 - Feb 2020

  • Front of House

    Apr 2018 - Feb 2020

  • Front of House

    Mar 2017 - Apr 2018
• 

  Mind in West Essex

  Jan 2021 - now

  Volunteer Befriender

  Help work towards reducing loneliness & connecting people. I offer befriending services to carers, elderly people, those experiencing mental health issues or learning difficulties

• 

  Wallace Kennels

  Apr 2021 - Dec 2021

  Volunteer Dog Walker

  • Walking all sizes and breeds of dogs in various weather conditions • Taking all necessary precautions to ensure that the dogs and those around them are safe • Notifying the kennels if the dogs become sick or injured before, during, or after walks

• 

  The Guide Dogs for the Blind Association

  Feb 2022 - Jul 2022

  My Sighted Guide Volunteer

  • Safely guiding someone with sight loss, navigating environments and helping them build self-confidence to get out & about in the community • Increasing social interaction whilst maintaining dignity and promoting independence• Assisting the individual live a life they choose & achieve their goals outside of their basic living. Activities could include going for walks, meeting for coffee/dinner, and any other activities that they are interested in

• 

  The Cinnamon Trust

  Aug 2024 - now

  Volunteer Dog Walker

  Volunteer dog walking for older people & the terminally ill

• 

  Ekimetrics

  Nov 2024 - now

  Senior Office Coordinator