Ramon Cruz

Experience

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  Mouser Electronics

  Jan 2016 - Jun 2018

  Bulk Shipping / Overnight Lvl 2 Warehouse Associate
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  Pure Ducts Air Duct Cleaning Services

  Jun 2018 - Mar 2020

  Service Provider

  – Prioritized safety protocols to ensure the well-being of clients and team members– Demonstrated effective problem-solving techniques to identify issues such as blockages, leaks, or contamination while preserving the integrity of customer property and time– Documented pre-service inspections, post-cleaning assessments, and provided detailed reports to clients regarding the condition of their air duct systems– Oversaw multiple contracts simultaneously, dispatching the appropriate amount of team members and resources for project completion– Addressed client concerns with proactive solutions that considered all stakeholder’s values, increasing company revenue by 20% while also maintaining a 5-star customer rating Show less

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  Chaunva LeCompte Photography LLC

  Mar 2020 - now

  Account Manager / Photographer

  – Drove innovation based on client needs, leading to a 150% increase in customer lifetime value through cross-selling and timely check-ins– Coordinated with contractors, hospital staff, and clientele to streamline operational efficiency while maintaining a safe work environment– Provided a delightful photography service for 1000+ clients, verified through customer satisfaction reports– Developed strong relationships with clientele encouraging higher customer retention rates in a highly competitive market– Implemented creative composition, lighting, and color coordination to create visually engaging photographs that meet client specifications and expectations Show less