David Garcia

Experience

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  Tele Comm Computer Systems

  Apr 1998 - Jun 1999

  Implementation Specialist

  Designed and built onsite TCP/IP networking infrastructure for Practice Management System software.Initial build and configuration of Client/Server software from Hardware build, to OS installation andconfiguration. Product installation and configuration.

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  ProxyMed

  Jan 1999 - Jan 2005

  Implementation Manager

  Managed Partner Connectivity.Managed High Volume Submitter Implementations.Managed Payer ImplementationsManaged Trading Partner and Payer Transactions.Managed fully integrated team for submitter implementation process, including payor enrollments, implementation, testing, training, pre/post go live support.

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  Office Ally

  Feb 2005 - Oct 2005

  Sr. Implementation Specialist

  Managed Partner Connectivity.Managed High Volume Submitter Implementations.Managed Payer ImplementationsManaged Trading Partner and Payer Transactions.

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  Sentillion, A Microsoft Company

  Oct 2005 - Jul 2010

  Implementation Specialist

  Support for 15-20 concurrent IAM Implementation projects ranging from new implementations,upgrades and add on services.Work ranging from initial discovery, design, configuration, testing, training and go live support for IAMproducts.Use of Red Hat and CentOS Linux OS for appliance configuration and administrationUse of Windows client and server for end point software installation and configurationProducts included Single Sign On (SSO), Context Management, Multi-Factor Authentication (MFA) andRobotic Process Automation (RPA) design and development. Show less

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  Microsoft - Health Solutions Group

  Jul 2010 - Jun 2012

  Implementation Consultant - IAM Products

  Continuation of position post acquisition.Support for 15-20 concurrent IAM Implementation projects ranging from new implementations,upgrades and add on services.Work ranging from initial discovery, design, configuration, testing, training and go live support for IAMproducts.Use of Red Hat and CentOS Linux OS for appliance configuration and administrationUse of Windows client and server for end point software installation and configurationProducts included Single Sign On (SSO), Context Management, Multi-Factor Authentication (MFA) andRobotic Process Automation (RPA) design and development. Show less

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  Caradigm

  Jun 2012 - Oct 2017

  Project management of 6-8 concurrent IGA Implementation projects ranging from new implementations,upgrades and add on services.Managed project budgets as necessary.Management of engineering resources for project specific tasks.Conducted BA work as necessary for implementation projects.Use of Salesforce PSA product to manage projects, manage timecards, resource scheduling and statusreporting.Use of Jira to log product enhancement requests, defects and engineering escalations as necessaryInterfaced with end users up to executive staff as necessary Show less Continuation of position post acquisition.Support for 15-20 concurrent IAM Implementation projects ranging from new implementations,upgrades and add on services.Work ranging from initial discovery, design, configuration, testing, training and go live support for IAMproducts.Use of Red Hat and CentOS Linux OS for appliance configuration and administrationUse of Windows client and server for end point software installation and configurationProducts included Single Sign On (SSO), Context Management, Multi-Factor Authentication (MFA) andRobotic Process Automation (RPA) design and development. Show less

  • Sr. Project Manager - IAM Services

    Jun 2012 - Oct 2017

  • Sr. Implementation Engineer

    Jun 2012 - Oct 2016
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  Imprivata

  Oct 2017 - Dec 2024

  Built business consulting program for IGA from the ground up. Developed process and material forprogram and onboarding of team resources.Acting as trusted technical advisor for both customers and project manager.Requirements gathering and Functional Specification design for IGA implementation projects.Conduct product demonstrations as necessary during the life of the project for Administrative resources,SME's and project sponsors and executive staff.Conduct advanced product training sessions with IGA administration staff.Conduct consultation for best practices related to account provisioning workflows and role basedaccess controls (RBAC).Use of Jira to log product enhancement requests, defects and engineering escalations as necessaryUse of Confluence for generation and consumption of KB articles.Cross-functional communications with Customer Success Management, Product Support, Engineering,Product Development, sales and Managed services teams as necessary.Interfaced with end users up to executive staff as necessary Show less Continuation of position post acquisition.Support for 15-20 concurrent IAM Implementation projects ranging from new implementations,upgrades and add on services.Work ranging from initial discovery, design, configuration, testing, training and go live support for IAMproducts.Use of Red Hat and CentOS Linux OS for appliance configuration and administrationUse of Windows client and server for end point software installation and configurationProducts included Single Sign On (SSO), Context Management, Multi-Factor Authentication (MFA) andRobotic Process Automation (RPA) design and development. Show less

  • Sr. Identity Business Analyst

    Oct 2022 - Dec 2024

  • Sr. Technical Project Manager - Implementation Services

    Oct 2017 - Oct 2022
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  SailPoint

  Dec 2024 - now

  Sr. Business Analyst