Chris Stevens

Experience

• 

  Talkin' Baseball

  Jan 2004 - Aug 2008

  Store Associate

  Worked at a sports memorabilia storeRan Children's birthday party events for the storeManaged the store for short periods of time in the ownerReceived and stocked inventoryRearranged displaysWorked special autograph signing events

• 

  Seneca Center

  Nov 2008 - Jul 2013

  Senior Mental Health Assistant

  Led a team of classroom staff in a school based mental health day treatment programDesigned and implemented behavior goals with clientsWorked toward supporting clients in educational goals

• 

  Sonic Equipment Company

  Jul 2013 - now

  Involved in every aspect of the service side of the business. Managing employees from field services, and our network operations center. Oversee operations of remote technicians, SOS call center staff, and internal customer service team. Grew nationwide customer footprint from 800 screens to 1,400 screens. Went from having a service presence in 27 states to 39 states. Service contract procurement. Work with customers to resolve issues. Work with customers regarding invoice disputes. Warranty information Tracking. Working closely with Tech Services and Vendors. Manager for Sonic Operational Solutions (SOS) call center staff.Increased service customer footprint from 400 screens to 800 screens. 100% increase in customer base over a 2 year period.

  • Vice President of Sonic Services

    Feb 2020 - now

  • Director of Sonic Services

    Jan 2016 - Feb 2020

  • Customer Service

    Jul 2013 - Jan 2016