Dave Forro

Experience

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  Holman Micro

  Oct 1991 - Oct 1994

  Computer Repair Technician

  Installed, configured, and supported Novell, Lantastic, Windows, DOS, Office Suite, and other software products.Built, repaired and maintained PC hardware.

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  Legend Micro

  Dec 1994 - Nov 1995

  Computer Tech Supervisor

  Supervised the technical support and quality assurance functions while participating in the building and repair of PC's for this mail order company.

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  Sterling Inc

  Nov 1995 - Oct 2001

  PC Support Analyst

  Performed PC hardware/software and network server implementation, troubleshooting and support for Windows 2000/NT 4.0 Servers and Novell 4.11, Windows XP/2000/9.X Clients, MS-Office 97/2000, MS-Exchange 5.5, Oracle 7, Backup Exec, Ghost, FrontPage 2000, and proprietary software.; Automated the set-up of all company wide installs/rollouts including the development of images and testing of applications. Supervised and managed numerous rollouts.Administered the Windows NT network and performed back-ups for the support team.Installed and configured Oracle 7 and 8.Performed second and third level support for help desk problems.Provided second level help desk support for field personnel / district managers on laptops, PCs, and application software. Show less

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  Kelly IT Resources / Bank

  Jun 2002 - Mar 2003

  Computer/Field Service Technician

  Installed new PC's, laptops, and application software in order to upgrade from Windows 98 to Windows 2000 for Bank One. Installed and ensured applications worked and made connection to network. Applications included MS-Office, Lotus Notes and Bank One's proprietary systems.Worked closely with employees of the State of Ohio Auditors Office to install new and upgrade PC's. This effort required scheduling time with employees all over the State as well as to ensure all application software worked properly. Many applications were unique to that user. Show less

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  Search Masters / Saint Gobin Crystals & Detectors

  Mar 2003 - Oct 2003

  Computer/Network Technician

  on a company wide rollout in a manufacturing environment (New Berry, and Solon locations) of Windows 2000 using Ghost Multicast Server. Also installed Office XP, and many other company specific applications. This included scheduling time with users, backing up/restoring users data, and ensuring all application software worked properly.Worked extensively with Active Directory on windows 2000 servers.Installed wireless network access points for sections of the plant.Assisted with company wide install of new HP Multi-Function printersPerformed first and second level help desk support. Show less

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  Parkview Federal Savings Bank

  Oct 2003 - Feb 2006

  Network Support Specialist

  Responsible for all PC hardware replacements for the corporate office, and all branch offices.Performed second and third level PC Help Desk support. This includes PC hardware/software and network troubleshooting in a Windows environmentResponsible for logging PC inventory, and writing IT related procedures. Worked on a company wide Windows XP rollout which consisted of approximately 350 workstations. This process includes creating all PC hardware model images, imaging PCs using Drive Image, installing any user specific applications, scheduling install times with users, backing up/restoring any user data, and ensure all application software works properly. Installed network server racks at all branch offices. This included setting up/mounting servers, switches, routers, UPS, and all connections including testing. Search Masters / Saint-Gobain Crystals & Detectors Show less

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  MCPc / Diebold Inc

  Apr 2006 - Mar 2008

  PC Systems Specialist

  Performed second and third level Technical Support.Handled day to day operations, which include the procedure for new requests, returned equipment, inventory, warranty repairs, repairs/re-images, and shipping new, repaired units to associates. Responsible for configuring, and installing desktops and laptops. Which consisted of either visiting the associate if there are located in the North Canton area, or shipping the unit to them. Responsible for analyzing computer applications and their configurations. Show less

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  IBM / ICI Paints

  Mar 2008 - Jun 2010

  Deskside Support Specialist

  Performed second and third level Technical Support.Handled XP and Vista imaging, configuring and installing of desktops and laptops either by visiting the associate if located at the Strongsville office, or shipping the unit to them if not.Handled all the problems and queries related to the computer applications and providing solutions to them.Responsible for solving networking problemsProvided administrative support to computer based based applications.Performed scheduled preventive maintenance on computer hardware & software.Maintained records and problems of the computer consumables, repairs etc Show less

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  RHI / J.M. Smucker Co

  Jan 2011 - May 2012

  Help Desk Software / Hardware Support

  Provide first and second level support for MS Office, Lotus Notes, Oracle, Citrix, and various other company applications. Also provide support for desktop operating systems and resolve these issues. Provide support for local and wide area networks, provide diagnostic information to correct personnel.Provide non-software related support. Resolve issue if possible, or direct issue to correct support personnel.Provide first and second level software and hardware support for company desktop's , and laptop's Image, configure, install any additional applications and deploy PC's to employees. Show less

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  The J.M. Smucker Company

  Jan 2011 - May 2012

  PC Support Analyst.
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  Infiniti Systems Group / Progressive Insurance

  May 2012 - Jan 2013

  IT Systems Engineer

  Test applications for Windows 7 compatibly. Write install instructions for HP to package applications for SCCM. Publish packages into SCCM, create advertisements to test installation, uninstall of packages.Install SCCM on client PC’s, configure SCCM collections for PC’sDeploy Windows 7 to PC’s using SCCM package, network boot.Upgrade users PC’s to Windows 7, install user applications through SCCM. Backup / Restore User’s data.

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  FirstMerit Bank

  Jan 2013 - Mar 2017

  Network Analyst

  Provide second and third level desktop support for bank employees at Akron corporate locations. This includes PC hardware, software troubleshooting.Perform network troubleshooting which includes connectivity issues between PC's and network infrastructure. Including speed and wiring related issues. Image and deploy Windows 7 PC’s to employees. Deploy software via SCCM to PC’s. Support branch network infrastructure equipment including servers, switches and routers. Inventory of computer equipment used and shipped throughout the FirstMerit environment. Show less

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  Biery Cheese Co.

  Mar 2017 - Jan 2023

  Systems Administrator

  Support and maintain VMware virtual server environment and network infrastructure along with server administration. Maintain company data backup systems and data integrity along with disaster recovery plans.Provide 24x7 support for production including PC’s, printers and other IT related items. Provide PC hardware and software support for all employees.Provide support for company phone system to company employees.Inventory of all PC related equipment used in the Biery environment. Show less

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  Wolff Bros. Supply, Inc.

  Jan 2023 - Nov 2023

  Network Engineer

  Support company’s network infrastructure including firewalls, switches, WAP’s, and other devices.Support and maintain the VMware virtual server environment along with server administration. Provide support for company phone system to company employees.Provide support to company employees for PC’s, printers and other IT related items

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  Christian Healthcare Ministries

  Nov 2023 - now

  IT Systems Engineer III

  Support company’s network infrastructure including firewalls, switches, WAP’s, and other devices.Design, and build company’s datacenter, including VMWare hosts, SAN's, and interconnecting network switches and other hardware. Configure and install company firewall appliances. Support and maintain the Hyper-V, and VMware virtual server environments along with server administration.