Mohammad Badi Hammad

Experience

• 

  Al Ansari Exchange

  Dec 2013 - now

  As the Branch Manager at Al Ansari Exchange, I led a team to achieve sales targets and implemented quality customer service initiatives, resulting in increased customer satisfaction.• Monitored cash positions and ensured safe custody of assets to protect against risks.• Responded to audit findings with corrective action plans to prevent future non-conformities.• Promoted and cross-sold new products and services to customers, enhancing revenue opportunities. • Led branch team to achieve daily target traffic of 500+ completed transactions.• Managed team schedules, breaks, and shifts to ensure smooth operations.• Implemented new performance standards with management to enhance efficiency.• Maintained active communication channels with decision makers for necessary reports. • Managed front office transactions, setting currency rates to attract and retain customers, maximizing company profitability.• Formulated business strategies based on market conditions, ensuring compliance with company policies and procedures.• Provided high-quality customer service, responding to inquiries and maintaining SGOT Rule standards.

  • Branch Manager

    Sept 2023 - now

  • Assistant Branch Manager

    Jan 2021 - Sept 2023

  • Teller

    Dec 2013 - Dec 2021