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Owen Caddle

Owen Caddle

ITService Desk Analyst

Followers of Owen Caddle62 followers
location of Owen CaddleWest Midlands, England, United Kingdom

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  • Timeline

  • About me

    IT Services Technician

  • Education

    • HANDSWORTH WOOD BOYS SCHOOL

      -

  • Experience

    • Islamic Bank Of Britain

      Feb 2004 - Oct 2014
      ITService Desk Analyst

    • Birmingham Law Society

      Oct 2014 - Dec 2014
      2nd Line Support Analyst

      CONTRACTED:-Creation of Exchange Mailboxes, internal and external mailboxesCreating user accounts in AD - assigning to specific groupsSystem housekeepingConfiguring printersMonitoring service desk tickets

    • Interserve

      Dec 2014 - May 2015
      IT Service Desk Team Leader/Manager

      Managing a team of 4.Administering Office 365.1st/2nd Line Support.Software installationsUser account creations in Exchange and Active DirectoryConfiguration of printers, email accounts on mobile devices

    • Interserve

      Sept 2016 - Jun 2017
      Mcafee Engineer

      Mcafee software Encryption Engineer. Working on migration project to encrypt and update all Interserve laptops in use.

    • UK Athletics

      Mar 2017 - Oct 2018
      Information Technology Help Desk Support

    • West Midlands Fire Service

      Jan 2019 - Feb 2019
      Information Technology Help Desk Support

    • UK Athletics

      Mar 2019 - May 2019
      1st/2nd Line Support Engineer

      Administering 1st/2nd Line support solutions using remote access applications, Active Directory, Microsoft Exchange , Office 365 and Outlook.Ensuring all queries are assigned to relevant teams and resolved.

    • Birmingham 2022 Commonwealth Games

      Sept 2019 - now
      IT Service Delivery Technician

      Supporting Cloud based products, Administering Autopilot (OOBE), Azure Active Directory, Intune, Office 365, Face to face problem solving

    • University of Birmingham Hospitals

      Oct 2020 - now
      Information Technology Help Desk Technician

  • Licenses & Certifications

    • U.E.I 1

  • Volunteer Experience

    • volunteered at summerfield school, working with disabled peopled

      Issued by Summerfield school
      Summerfield schoolAssociated with Owen Caddle