Jay Le

Experience

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  Santa Ana College

  Sept 2009 - Jun 2010

  IT intern

  That was great opportunity to work with college IT team. I have gain more knowledge and experience in computer technology field while working with them. I'm glad that I was part of the team created the virtual desktops that provide more computer access for student across the college while extending the use of green technologies. We called it "Green Lab". Deploy 21 NComputing access devices and 4 PCs host in the lab to create 25 student stations in the Green Lab.

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  Golden Star Technology Inc (GST)

  Jun 2010 - Sept 2022

  Tech Support

  I have been working with GST for over 11 years. My position is working as a contractor for Beckman Coulter, Inc. Remote help desk for the field employees and in-house support. Troubleshooting in both hardware and software in computing. Configure and Deploy PDA and PCs including desktop, laptop, workstation to each and everyone of Beckman's employees.Currently, I have been assigned to work on a Warehouse Management System Project for Beckman Coulter, Inc. located in Hebron, KY. I'm the IT onsite support for Zebra and Dazel printer troubleshooting and maintenance as well as Lightning Pick system, Motorola MC9190, WT41N0, RS507 scanners.Code upgrade Juniper EX – SRX by using Juniper Space or manual upgrade in CLI commandKnowledge of basic JUNOS configuration – ethernet interface, static default routing, VLAN, LLDP-LACP AggregationComprehend and create Visio Network DiagramSupport Network Engineer – shipping and receiving, inventory management, staging network equipmentProvide support 802.1x Authentication Cisco Identity Services Engine – authentication pass or failed on Wired and WirelessSilver Peak SDWAN Pre-configuration and Physical connection validationOpenGear and Lantronix Console server configurationParticipate in Mist Wired Assurance - EX switches Mist cloud, monitor wired client events, see any config failures Show less

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  Amazon

  Jan 2022 - now

  TOM Tech Automation & Implementation (TAI-Execution)

  As a Transportation Operations Management (TOM) Technician, I use my knowledge and specialized skills to implement technical solutions and provide high quality support for computer and electronic hardware and, operating systems, and software used in TOM managed yards.- Provide tech support for ALPR (Automatic License Plate Recognition) system- Manage day-to-day ALPR devices performance metrics up above 95% in QuickSight- Monitor daily metric consistency with network connection of ALPR devices such as cameras, RFID antennas signal, outdoor information TVs, Ultrasonic/mmWave GateTimer- Provided technical support to TOM Team, resolving 98% of support tickets within SLA Sev.2-4- Cooperated with the Relay Yard Automation (RYA) team to ensure highest performance of RFID Seal detection rate from below 50% to 99% across the network- Take ownership of all existing systems and technology that are part of TOM gate and yard operations as well as approved systems that have not yet been implemented at your respective site.- Able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result.- Align with the operations team to understand the tools and systems that are not working correctly and remedy as appropriate.- Pilot test updates to exiting tools and implementation of new hardware, software, cameras, and computer instrumentation.- Troubleshoot and Deep dive to identify process improvement opportunities using the 5-Whys method in the yard and gate technology effectively, reducing process time and maximize time efficiency- Organize work orders, projects in EAM, Asana, Quip, SmartSheet, Playbook2 Show less