Chandradeep Khalate

Experience

• 

  Convergys

  Apr 2007 - Sept 2010

  Sr. Subject Matter Expert

  Windows Directory Services (ADDS)Process: Microsoft Enterprise Platform Support – Microsoft Partners Providing Technical Support to US/APAC Based Microsoft CustomersResponsibilities• Handled Tier II Escalation cases, which have been extensively worked upon by Tier I Technicians • Vast experience of working on all flavors of domain controllers (Win2000,2003,2008,2008R2,RODC)• Providing voice and email based technical Support. Providing real time Technical assistance to the Tier I engineers while on calls and also providing Feedback to Tier-I engineers post resolution to enhance their technical expertise. • Conduct triages and interactive presentations on Technical components. • Working with Microsoft Exchange Team in order to help them restore Exchange Services. Troubleshooting via Exchange Admin Console, checking discovery, helping them cleanup orphaned entries, global update recipient services, and locating global catalogs.• Performing Defect Reduction Initiatives for the Active Directory Services Team.• Working with Microsoft Engineers from GTSC on premium account holder’s issues. • Taking training on latest products from Microsoft PFEs/Technical Support Leads and then sharing the same with the Support Engineers.• Contributed in the Customer Satisfaction Index Improvement Program. Show less

• 

  Mphasis

  Sept 2010 - Jan 2013

  Technical Lead Active Directory

  • Job responsibilities include managing project delivery, hiring and allocation of resources, scheduling and staffing, performance evaluation of team, Coordination with clients and vendors. • Assisting clients and situation management teams in arranging and assigning internal and Microsoft resources during crisis or severity one issues.• Handling tickets root cause analysis, training and taking triages as well as troubleshooting on live issues.• Performing Incident Management, Change Management, and Problem Management and delivering RCA owned by Active Directory team within the SLA following strict ITIL guidelines. • Handling all client escalations related to WPS and taking corrective action. • Run Daily replication reports for 4 AMEX Forests and review them and resolve issues if any found.• Create Weekly Reports for the team to be presented to Account Heads. • Attend Daily Change Advisory Board meetings to represent Active Directory Team.• Track progress of internal projects within the Active Directory Team and updating details in Microsoft Project Server.SME in Active Directory Domain Services: • Handling high severity complex issues being the highest point of escalation. Providing ‘active - on call’ ‘Live’ as well as email support technical assistance to clients. • Working on various Microsoft technologies.• Troubleshooting Active Directory, Performance, Networking, Cluster etc. Engaging Microsoft Support and work with Microsoft techs to provide a solution to end client. • Reproduce the issues, Provide solution to end client by creating virtual test environment for both break-fix and deployment scenarios. Show less

• 

  INautix Technologies

  Dec 2012 - May 2014

  Technical Leader

  Responsibilities• Currently working in the BNYM Windows Systems Engineering Team.• Required to work on Project Work and BAU Activities.• Providing L3 Support to the Bank of New York Mellon Windows Infrastructure which involves 11000 Servers (Physical and Virtual).• Working on IT Hygiene Activities. Using BMC Blade Logic to deploy Windows patches and install software’s when needed. Patching Domain Controllers along with Windows Servers.• Deploying and troubleshooting products like Microsoft Office Suite, .Net Framework,TSM, Avamar, SEP,P2V Convertor ,IBM DB2,Oracle 11g, XenApp6.5,SQL 2008/R2,EMC PowerPath,Crystal Reports etc.•Co-ordinate with different teams like storage, network, hardware and database in order to complete the projects in given time.• Providing technical training and process training to new team members.• Analysis of Blue dump, Userenv logs, Event Viewer Logs, Working on Blue Screen, Server Hang Issues. Poolmon, Process monitor, Driver Verifier, Paged Pool, Non Paged Pool Depletion.o Working on VMware ESX Technology and Citrix • Using EMC PPME (Power Path Migration Enabler)to assign new LUN and data migration in a cluster • Configuring HBA Cards for SAN Boot of Critical Windows Servers.• Checking Multipathing of Server’s using LUN’s connected via SAN architecture using EMC Multipathing.• Using Acronis and Server Partition Assistant for Disk related activities like Disk Expansion on Physical and Virtual Servers. Cloning Disks.• Using tools such as Acronis Disk Director,Robocopy,PPME from EMC• Preparing Weekly Metric Reports for the team and presenting it in weekly call with Leads. Show less

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  Vodafone Global Enterprise

  Oct 2014 - now

  Service Delivery Manager - Windows Vmware

  • Managing Windows Datacenter Operations team of 30 Engineers and also providing technical guidance to them managing 10K Windows Servers (Windows 2000/2003/2008/2012)• Actively engaged in Projects, tracking projects to closure & working closely with Datacenter Design teams to get projects implemented• Actively involved in Change Management, Problem Management & Incident Management• Trend analysis of incidents• Transitioning new business to India Support• Budget Planning & Forecasting for Recharging• Supporting the Virtual & Physical Environment• Contributing to SIPs/Shift Left Activities• Ensuring SLAs defined are met for Incidents & Service Requests• Leading the Windows Patching Team . Technologies used WSUS & BladeLogic• Working as the Azure Technical Specialist. Supporting IaaS & PaaS. Defining Support Model/SOPs/SLA/KPI Matrix• Contributing to ad-Hoc projects for various other teams in Vodafone related to IT Infrastructure, Cloud & Active Directory• Preparing Weekly Reports comprising Priority, SLA, Service Requests, Project Reports & SIPs• Maintain repository for SOP/KEDB & coaching the team on Windows/Active Directory/ Troubleshooting in right direction• Taking active participation in calls for escalated calls and feeding back to MIM Team• Agreement of SLAs and delivery of SLAs• Staffing, Hiring of Resources.• Tracking all Dashboards for Quantitative & Qualitative DataVodafone India Services Pvt. Ltd –Manager/Active Directory & File Services Specialist Role1-Oct 2014-May2017 Responsibilities (Delivery Lead)• Working as the Infrastructure Delivery Lead comprising of 7 Senior Engineers and Service Owners. • Was responsible for Service delivery of Print Services,SCOM,VMWare and backed by specialists in each area Show less