Marina Adel

Experience

• 

  Tedata Limited

  Nov 2014 - May 2016

  • Supports team manager and performs management duties when manager is absent or out of office.• Assists management with hiring processes and new team member training.• Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.• Follow the escalated problems.• Ensure all issues are properly logged.• Prioritize and manage several open issues at one time in VIP account. Show less • Research and identify solutions to software and hardware issues.• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Ask customers targeted questions to quickly understand the root of the problem.• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.• Properly escalate unresolved issues to appropriate internal teams.• Provide prompt and accurate feedback to customers.• Ensure all issues are properly logged.• Prioritize and manage several open issues at one time. Show less

  • Delegated Team Leader

    Jan 2016 - May 2016

  • Technical Support Engineer

    Nov 2014 - Jan 2016
• 

  Endless Creations Company

  May 2016 - Sept 2021

  • Hunt many large companies in Gas and oil Sector, IT sector, flight sector, Cement Sector...etc.• Handle and successfully close all GPS tracking installation, CCTV Dash cam, Cruise control and after-sales service requests and claims with customers.• Generate, develop and manage cooperation opportunities with key accounts.• Develop dynamic and customized services and products to customers to keep leading the market.• Develop the after-sales service techniques and spare parts stock for better service and profitability.• Build and maintain strategic relationships with key service providers and suppliers.• Lead the Installation team/teams.• Reflect organization core values and culture among team members and customers.• Create quotations and contracts for our services.• Prepare accurate and timely reports. Show less • Handle and successfully close all GPS tracking installation, CCTV Dash cam, Cruise control and after-sales service requests and claims with customers.• Generate, develop and manage cooperation opportunities with key accounts.• Develop dynamic and customized services and products to customers to keep leading the market.• Develop the after-sales service techniques and spare parts stock for better service and profitability.• Build and maintain strategic relationships with key service providers and suppliers.• Lead the Installation team/teams.• Reflect organization core values and culture among team members and customers.• Create quotations and contracts for our services.• Prepare accurate and timely reports. Show less

  • Business Development Manager

    Jun 2018 - Sept 2021

  • Projects Engineer

    May 2016 - Jun 2018
• 

  UTest

  Sept 2018 - Sept 2021

  Freelancer Tester

  -make bug reports to fix it.-Summary Reports.-Create steps for the bug.-analysis test environment.

• 

  Ahram Security Group

  Feb 2021 - Sept 2021

  Project Supervisor
• 

  Endless Creations

  Sept 2021 - now

  Project Manager

  -Planning and developing the project idea.-Developing and leading the team of your dreams.-Establish a deadline and monitor the progress of the project.-Identify and resolve issues that arise.-Managing your financial resources.-Ensure Satisfaction with Stakeholders and Team.-Performance evaluation of the project.

• 

  Endless Creations Company

  Apr 2023 - now

  As a Sales Manager overseeing products such as Wolf Oil lubricants, Bosch spare parts, and Elcatalog batteries, your key responsibilities include: • Develop and Implement Sales Strategies: Create effective plans to meet sales targets for these specific products. • Lead, Train, and Motivate the Sales Team: Ensure your team is knowledgeable and driven to promote and sell these items. • Build and Maintain Relationships with Key Clients: Foster strong connections with clients to encourage repeat business and loyalty. • Track Sales Performance and Generate Reports: Monitor sales data to assess progress and identify areas for improvement. • Collaborate with Marketing and Other Departments: Work together to enhance sales efforts and align strategies across the company. Show less As a Sales Manager overseeing products such as Wolf Oil lubricants, Bosch spare parts, and Elcatalog batteries, your key responsibilities include: • Develop and Implement Sales Strategies: Create effective plans to meet sales targets for these specific products. • Lead, Train, and Motivate the Sales Team: Ensure your team is knowledgeable and driven to promote and sell these items. • Build and Maintain Relationships with Key Clients: Foster strong connections with clients to encourage repeat business and loyalty. • Track Sales Performance and Generate Reports: Monitor sales data to assess progress and identify areas for improvement. • Collaborate with Marketing and Other Departments: Work together to enhance sales efforts and align strategies across the company. Show less

  • Sales Manager

    May 2023 - now

  • Sales Manager

    Apr 2023 - now