Darius Crowley

Experience

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  U.S Army

  Sept 2011 - May 2017

  Wheel vehicle mechanic

  • Repaired and replaced tires• Performed engine troubleshooting and overhaul• Conduced steering and suspension repair and troubleshooting• Performed maintenance on electrical system and brakes

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  A To Z Equipment Rentals

  Jun 2018 - May 2019

  Service Technician

  • Service 2 & 4 cycle equipment• Load, unload and Service agriculture equipment.• Service Agriculture equipment including tractors, excavators & skid steers.• Service heavy duty agricultural equipment

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  Swick Mining Services

  May 2019 - Mar 2020

  Underground Technician

  • Perform Basic preventive maintenance on diesel engines.• Hydraulic Diagnosing of equipment• Engine, steering suspension, driveline, and electrical repair as needed.• Perform duties in a high stress environment.• Perform Basic preventive maintenance on diesel engines.• Hydraulic Diagnosing of equipment• Engine, steering suspension, driveline, and electrical repair as needed.• Perform duties in a high stress environment.

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  Apex Systems

  Feb 2023 - now

  Tier 1 desktop technician

  • over a year's experience with service now ticketing system First-level support of all inbound calls, generating an Incident for all new issues.• Accurately logging, ticketing, and tracking/owning all incidents.• First contact resolution of desktop issues or follow proper escalation procedures.• Provide accurate, timely, and professional resolution on all supported issues.• Timely, accurate, thorough, and professional follow-up on all Incidents.• Quickly identify and escalate high-priority issues.• Accurately triaging/assigning/escalating tickets per current processes and standards.• Strong critical thinking skills that facilitate expedient problem solving• Strong communication skills• The ability to effectively communicate technical matters to a non-technical audience.• Hardware/software maintenance skills• Ability to multitask while staying focused in a fast-paced competitive environment.• Proficient with Microsoft Office• Proficient with Windows 7 and Windows 10 operating system Show less