Rita Doszpoly-Kerchner

Experience

• 

  CPL Jobs Hungary

  Nov 2011 - Nov 2013

  TSA L1

  My responsibilities included keeping in contact with the customers, and provide them first level support regarding IT related questions:- Troubleshooting software and hardware issues- Performing updates, repairs, upgrades, backups and other maintenance tasks

• 

  Roche

  Nov 2013 - Jun 2015

  HR associate

  In my role I was responsible for the training organization, maintenance and development in the back- and front end system:- Creating reports about the courses, participation and missing training requirements- Keeping in daily contact with the local learning experts and external training providers in Germany and in Switzerland- Maintenance of the course catalogue- Accompany and support the life cycle of each trainings from the time they get created until they get closed off- Provide course information to the employees Show less

• 

  IBM

  Oct 2015 - Apr 2018

  - Create training plan, and provide SAP and process related training for new comers- Supporting the internal quality check activities, by creating checklists and pulling data reports- Supervising reporting activities- Handling escalations, provide root cause analyses and propose solutions- Supporting the transition of new activities from the client trough knowledge transfer sessions, creating process descriptions, and train the team members- Processing periodical changes per mass updates, like salary changes- Ensuring that the requests per tickets are handled within the SLA Show less

  • HR Subject Matter Expert

    Jul 2016 - Apr 2018

  • Employee data management analyst

    Oct 2015 - Jun 2016
• 

  Eaton

  Aug 2019 - Jan 2021

  Maternity leave
• 

  Eaton

  Jan 2023 - Oct 2024

  Maternity Leave