Crystal Townsend

Experience

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  Convergys

  Aug 2014 - Oct 2015

  Product Advisor

  I started out on the phones, answering upwards of 60 calls a day from business owners who needed assistance with their accounting software. I answered all questions and resolved their issues in 30 minutes or less. I was given a lateral promotion supporting a superior product where I continued to maintain my great call times and received exceptional survey scores. I received another lateral promotion in February when I joined the sales team, giving me more opportunities and responsibility. I acted as a resource to the tier 1 agents when they were presented with issues they did not understand. I held training sessions to teach new agents about the product and what opportunities can be turned into a sale. Show less

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  Milestone Systems

  Oct 2015 - Dec 2015

  Inside Sales Representative

  Milestone systems created a 3-month position to test the profitability of a program they are running in their UK office. I called existing clients to upgrade their service plans, I reminded them of upcoming renewals and called previous clients to offer discounts in exchange for working with us again. I answered questions about the product and any changes made to their plan and worked closely with the account managers to create quotes.

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  Transaction Tax Resources, Inc.

  Dec 2015 - Aug 2016

  Account Manager

  I made 60+ cold calls and sent 1k marketing emails daily to source new sales opportunities. I managed several accounts while building and maintaining strong long-lasting customer relationships. Often being the face of the company to many clients, honesty and dependability were extremely important skills that I upheld in all situations. I would negotiate prices, provide invoices and process orders. Beyond the sales side of things, I held training calls for new users and even researched questions not available in our tool. I worked closely with the VP of sales to create the training material for new employees. Show less

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  Nike

  Sept 2016 - Jun 2017

  Corporate sales specialist - gift cards

  I was hired on to vet a new corporate offering on the gift card team. In Nike’s goal to “win the year” they came up with a few promotional offerings to drive traffic and sales to our stores. I started out with a google search and basic email telling companies about in store events and within 6 month I shaped and perfected the offering into what it is today, with 23 events planned over the next two months across the US and more to come! Our stores are seeing gift card sales and an impressive incremental spend from my events alone. I have developed and executed a seamless process starting with identifying the correct contact and driving the entire sales cycle to execution of the event. I coordinate all details of events from equipment rental, meal planning to creating a schedule and training store associates on best practices. I’ve seen a 20% increase in gift card redemption since my start in this position. Show less

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  Olsa Resources

  Jun 2017 - Sept 2017

  Technical Recruiter

  I was hired on at Olsa Resources as a technical recruiter for UPS. I quickly mastered that process and was assigned to Honeywell well before they had anticipated. It was very rewarding to match individuals up with a job that they loved and I really enjoyed the work I was doing. My position here was very brief as I had adapted very quickly and there was no room for growth and very little opportunity to expand my knowledge.

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  Ebs Associates

  Sept 2017 - Sept 2018

  Business Development Specialist

  I accepted a position as Business Development Product Specialist with ebs Associates after meeting the company's CEO at their 2017 Christmas in August gathering. My previous sales experience allowed me to jump right in and start building new relationships with QuickBooks users across the US. I had initially decided to leave the sales industry until hearing ebs Associates' CEO speak about her company, clients, and employees. The passion she has for her company and her clients was inspiring and refreshing. I am now in a position where I can help companies and individuals save time and money and I am at a company where I am valued and appreciated. Within my first 90 days, I made over $100,000 in sales by building lasting and meaningful relationships with my clients. Having worked with QuickBooks in the past and having limitations on the help I could offer I appreciate my position here that much more. Show less

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  HawkSoft

  Oct 2018 - now

  I joined HawkSoft in October of 2018. I was hired on as the Sales Support Specialist, where I provide administrative support to our sales team as a whole, answer inbound calls and emails from new and prospective customers, assist in scheduling demos and meetings, monitor sales and performance of the team and provide reports and statistics to our manager. I have created a unified sales process to help keep things clear and organized for the sales team as well as our product support staff to better assist our customers. In addition to supporting the sales team, and providing assistance to management team members and executives as needed I have been given the opportunity to help support the accounting team in collecting and tracking expenses for all employees, and reconciling our monthly accounts. I look forward to seeing where my career with HawkSoft takes me, and the opportunities to grow and become a more integral part of the HawkSoft family. Show less

  • Inside Sales Manager

    Oct 2021 - now

  • Sales Support Specialist

    Oct 2018 - Dec 2021