James Hensley

Experience

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  Michigan State University

  Aug 2003 - May 2004

  Resident Mentor

  As a resident mentor at with Michigan State University, worked to provide a safe and welcoming community for residents to live and learn. I worked to develop community and academic integrity through educational programming, peer counseling and community policy enforcement. Duties included mediating resident conflicts, enforcing University policies, helping residents to locate campus resources (including employment and academic tutoring).Key Accomplishments: Created community flag football team Produced educational program to promote understanding of Americans with Disabilities Act. Participants learned to use a wheelchair and navigate the building Show less

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  Associated Students of Michigan State University

  Aug 2004 - May 2005

  Director of Community Affairs

  The organization serves 38,000 undergraduate constituents at Michigan State University. The organization has a budget of $2 million for programming, services and educational initiatives. As Director, served as the liaison to the East Lansing City Council and East Lansing Community Relations Coalition.Key Accomplishments:▪ Provided on-campus student/city forums to increase communication▪ Worked with East Lansing to update police riot response tactics

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  Michigan State University

  Aug 2004 - Aug 2006

  Night Reception Coordinator

  The Night Reception Program for Brody complex provides security for 6 residence halls housing 2,200 students at Michigan State University. As manager, oversaw day-to-day operations and a staff of approximately 50 members that worked 8 hours a night for 7 days a week. Duties included: interviewing candidates, employee discipline, promotions, oversight of 15 night supervisors, scheduling, and attending senior department staff and area manager meetings on a regular basis.Key Accomplishments: Evaluated and implemented digital video surveillance for buildings and use of magnet card access for residents resulting in increased storage capacity of security cameras footage and better image capabilities Instituted new website for the department to provide better information about work procedures, schedule and to share worker contact information within the group Initiated new ongoing education for workplace safety and how to handle tough customers for employees Instituted employee referral program for new positions to increase qualified applicants Show less

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  Residence Halls Association

  Mar 2005 - May 2006

  Chief of Staff

  The Residence Halls Association is a government body for over 14,000 residents of Michigan State University Housing. As Chief of Staff, responsible for annual budget of $750,000, supervised 13 Executive Board members and processed payroll for 50 employees in all services of the organizations. The organization produces large scale concerts, runs two cable television channels, 5 offices for free movie rentals and provided weekend Movie Theater. Position is appointed by the association President and confirmed by the elected general assembly. Key Accomplishments: Initiated and launched 2 cable channels at 50% of the cost of the previous contracted organization due to use of digital media servers Located and acquired new office space providing 100% more office space for groups to use at no additional cost to the organization. The central location allowed member groups to benefit from updated technology features and meeting space Partnered with numerous organizations to add new programs for constituents Introduced free popcorn at Movie Theater to provide better experience for constituents resulting in increased attendance and increased revenues  Increased organization’s public image by increasing community charity involvement Show less

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  Citizens/Hanover Insurance

  Aug 2006 - Jan 2010

  Claims Adjuster

  • Investigated, managed, and settled insurance for homeowner and automobile claims for 7 states with a claim value of up to $150,000 for a company with $2.6 billion in revenue• Led the development of a team specializing in ATV, snowmobiles, and watercraft to ensure proper evaluation of cost estimates and policy interruption, thereby lowering the cost of claim administration through these created efficiencies• Piloted new web-based claim management software and led training for over 20 employees Show less

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  Lansing Community College

  Nov 2010 - Aug 2018

  • Interpreted and applied federal, state, and college requirements to inform and instruct students in student processes, including admissions, registration, financial aid, advising, counseling, and assessment • Co-created an unbiased selection process, evaluated 80 scholarship applications using objective criteria and determined the distribution of 350 awards totaling over $1.8 million to assist over 3,500 students pay for college • Objectively and efficiently managed client relationships with diverse populations, providing differentiated Show less • Recruited, trained, and supervised more than 20 employees to effectively and efficiently run an onboarding program serving over 32,000 students at 5 locations in the state of Michigan• Developed an 8-module online learning course for 1,200 participants a year that reduced the reported user errors from 10% to less than 1% and presented at national conferences on best practices for developing online courses• Used industry-best practices and predictive analytics to implement mandatory onboard programming for new students, leading to a retention increase of 2% as part of a program that increased revenue• Developed ADA-compliant video content utilizing Camtasia software for virtual and in-person training sessions Show less

  • Customer Relations Specialist

    Mar 2016 - Aug 2018

  • Student Orientation Coordinator

    Nov 2010 - Mar 2016
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  Siena Heights University

  Oct 2012 - May 2019

  Adjunct Faculty

  • Developed and implemented a curriculum designed to enhance critical thinking skills, emotional intelligence, research methods, and team collaboration for over 260 students throughout 6 years• Provided 1-on-1 tutoring sessions to develop full potential of students and accommodate all learning styles • Adjudicated misconduct cases for violations of university policies and communicated outcomes to students

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  Michigan State University School of Human Resources and Labor Relations

  Nov 2018 - Dec 2019

  Undergraduate SWOT Co-lead

  Mentoring undergraduate students in the Human Capital and SocietyWorkshops Resume critiqueInterviewing for internships and jobs

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  Boeing

  May 2019 - Aug 2019

  Human Resources Intern
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  Boeing

  Jan 2020 - now

  • Identified the need for a resource guide for working families by actively listening to our stakeholders in the business. Assemble a team of different stakeholders from Pay Practices, Well-Being, and Communications to create a two-page guide on our COVID-19 website that provided advice on flexible work arrangements and well-being programs. To supplement this communication effort, presented flexible work arrangement options during webinars available to all managers, reaching over 400 participants.• Scoped and researched the compliance risks for international (working outside of assigned company) telecommuting, leading to a new work stream with One Boeing International Process, to allow for requests to work temporarily while outside of the assigned country for personal reasons.• Support the implementation of the first cycle of variable compensation cycle in Workday. Show less • Led the alternative dispute resolution process by providing a safe, cooperative space for employees and leaders to listen to each other and frankly discuss performance expectations, policies, and compensation.• Scoped, investigated, adjudicated, and led the Reduction in Force Appeals process for when employees appealed their WARN notifications citing unfair, unethical, or inaccurate application of policies or guidelines.• Coordinated and guided Managers, Senior Managers, and Executives for the engineering function involuntary layoffs, successfully ensuring compliance with proper guidance. My role was to advise and ensure that leaders followed a fair process for determining reductions of staff during talent reviews.• Researched, coordinated, and produced a training program that harnesses the institutional knowledge of our subject matter experts in a unified framework that emphasizes the application of processes and principles through case study materials. Show less

  • Everett Site Human Resources Generalist

    Oct 2022 - now

  • Human Resources Generalist - People Strategy

    Jan 2021 - Dec 2022

  • Total Rewards Global Compensation and Variable Compensation

    Jul 2020 - Jan 2021

  • Employee Relations - Wellness

    Jan 2020 - Jul 2020