Clare Mabin

Experience

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  ScopServ Integrated Services

  Jan 2006 - Jun 2008

  Operations Manager (UDI GROUP)

  Fulfilment of all sales orders and installations, customer liaison and SLA management, management of technical team, asset and procurement management, vendor management, FY budget preparation and control, coordination with accountant and tax office, general project management, efficiently redevelopment of internal processes, etc

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  International SOS

  Jul 2008 - Apr 2013

  As a Business Partnerships Manager at International SOS, my objective was to nurture and further expand our relationships with 5 core clients/partners within the insurance industry. Through better understanding their business objectives across their client sectors and analysing their clients usage of our service offering, we were able to collaborating on expanding into new markets which resulted in upsell opportunities. Developing trust was fundamental, which was achieved through excellence in customer service, meeting SLAs and understanding their market, aiding them in mitigating potential risks. Together, we supported some of the biggest companies across most countries of the world. In addition, my role included facilitating the on-boarding and integration of sales teams of the newly acquired companies. This involved assessing their internal processes, service/proposition structure and client overlap to fit them neatly into our structure. The most challenging and rewarding part of this role was working with the newly acquired teams during what felt like uncertain times to them, listening to concerns, putting them at ease and ensuring that they found their place at the International SOS family. Show less

  • Business Partners Services Manager

    Apr 2010 - Apr 2013

  • IT Administrator/Project Manager

    Jul 2008 - Apr 2010
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  GSMA

  May 2013 - Nov 2016

  Membership Manager

  My main objective at GSMA was to manage the Associate membership base, where I reduced membership churn by 11% as well as renegotiating legacy contracts to full value and increased our overall number of new memberships, hitting my annual sales targets consistently. The key to my success was the creation of strategic account plans for each member. I focused on reinforcing our client relationships with multiple layers of executives, who then better understood our value offering and were happy to prioritised deeper involvement in membership activities within their organisations. This ultimately drove a deeper commitment to the GSMA programmes and resulted in improved membership value year on year.In addition to this, I supported the wider GSMA team in managing events such as Mobile World Congress, Mobile Asia Expo, and other smaller events. Show less

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  TM Forum

  Dec 2016 - Dec 2018

  Engagement Director

  The number one focus of my role at TM Forum was to drive strategic client acquisition and increase our overall membership numbers. During my time, I was thrilled to successfully reacquire previously lost high value clients with high impact brands. This was achieved by identifying a compelling value proposition and developing relationships with the correct stakeholders who were in a position to advocated for active involvement in TMF initiatives within their organisations. As a result, I managed not only to exceed my sales targets, but secure high value, multi-year membership commitments.I also enjoyed sharing my knowledge and experience gained from my previous roles with other team members, helping them to improve their communication style, new business approach and account management strategies. Show less

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  THOMAS DANTHONY STUDIO LTD

  Jan 2019 - Apr 2022

  Studio Director

  As the Studio Manager for Thomas Danthony Studio, my role encompassed diverse operational responsibilities crucial to the seamless functioning of the business, including managing incoming client inquiries, negotiating project scopes and contracts and spearheading targeted business development initiatives, leading to new client acquisition. This included a particularly challenging time during Covid, where the Studio not only survived, but grew. This was achieved through close collaborating with our top clients to generate effective campaigns, each managed meticulously to reduce costs and resources to match restricted budgets.Another aspect of my role involved addressing legal matters related to copyright infringement, safeguarding the intellectual property rights associated with Thomas Danthony's work. Show less

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  Made by ON

  May 2022 - May 2024

  Partnerships Director

  As the Partnership Director for the Account Management department of a start-up, my goal was to spearheaded various strategic initiatives to optimise operations, bolster revenue generation and uplift the team within my department.Fundamental processes such as a robust pipeline management and forecasting tool, as well as a complete and easy to use CRM system, was required, which I was instrumental in developing. Account Management needed strategic structure, focused on bolstering reliable recurring revenues and uncovering all possible upsell opportunities. Through collaboration with the project managers and support desk team, clear account plans were created, legacy contracts were renegotiated, product offerings were reimagined, operational procedures were implemented and team members up-skilled. This resulted in a happy and productive team and an overall improvement in profitability of 142% for retainer contracts, an annual recurring revenue of £700K and over £1M in new business deals in 2023. Show less

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  Nokia

  May 2024 - now

  Partner Sales Manager for SPaaP Europe (Network Infrastructure)