Meg Sauve

Experience

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  United States Marine Corps

  Aug 2003 - Jul 2009

  Air Support Control Officer / Operations

  - Served as a Commissioned Officer in the United States Marine Corps and USMC Reserve.- Managed a platoon of 25 Communications/Electronics Marines; conducted daily briefings, equipment and personnel inspections, counseling, and training.- Deployed during Operation Iraqi Freedom as a Detachment Officer-in-Charge.

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  Bradley-Morris, Inc.

  Feb 2008 - Jan 2009

  Consultant

  Bradley-Morris, Inc., the largest military-focused placement firm in the U.S., expertly matches the top leadership, technical, operations and diversity candidates who are leaving the military with the leading job opportunities in the Fortune 1000 and emerging company sectors.

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  Troop Transition

  Jun 2010 - Sept 2011

  Account Manager

  - Supported service members transitioning into the civilian workforce through educational programs funded through Tuition Assistance.- Served as the liaison between employers and transitioning veterans.- Engaged with Marines enrolled as students in Troop Transition certification programs and assisted them throughout the employment application, interview, and onboarding process. - Scheduled and organized employer visits to Marine Corps installations and conducted educational seminars prior to employer interviews. Show less

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  Tutor.com

  Dec 2011 - Dec 2021

  Senior Client Services Manager, K-12 Partnerships

  - Provided support for multi-million dollar Department of Defense client end users; oversaw expansion and utilization of K12 programs pre-, during, and post-COVID in support of students.- Delivered exceptional client service support and project management through each phase of client partnership: implementation, training, launch, adoption, and renewal.- Collaborated with partners to understand and achieve their goals and provided customized rollout, outreach, and retention plans.- Provided semi-annual account analysis of usage with recommendations and best practices. - Developed customized marketing, training, videos, and other resources for customers. - Fostered account retention and growth, including program renewals and upsells ranging from small grant programs of $5000 to districts of $200,000+. Show less

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  BookNook

  Jan 2022 - Oct 2022

  Senior Customer Success Manager

  - Onboarded to provide client care and maximize impact for strategic customers and complex grant-funded programs across the country.- Managed complex relationships with strategic account stakeholders across schools, districts, and grant partners worth upwards of $3 million.- Worked alongside implementation team to launch new proprietary tutoring and SaaS programs.- Created program strategies and project implementation timelines with clients to maximize impact amongst target populations.- Conducted comprehensive training and professional development for stakeholders and participants along with custom training videos and print resources.- Provided support for clients and end users throughout program life.- Oversaw programs from launch to renewal for multiple customers of all sizes. Show less

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  Merit

  Dec 2022 - now

  Customer Success Manager