John Ling

Experience

• 

  佳讯飞鸿

  Apr 2001 - Oct 2003

  Project Manager/Engineering

  Call Center and IP Network Implement Engineer, Support, Project Management

• 

  天天在线

  Oct 2003 - Aug 2004

  Network Engineer

  - Responsible for Tiantian online 116 voice platform maintenance, operation and network management. Take the role of Senior CTI & IP network engineer. The 116 CTI platform built in 20 provinces and serve most of cities of China, provide wide scope voice service platform to smaller service provider and end users.- Assist CNC handle ChinaNet SmartNet contract with Cisco.

• 

  Motorola

  Aug 2004 - Aug 2005

  GSN Support Engineer

  - Support CMCC customer to maintenance and operating GPRS/UMTS core network. Troubleshooting and handle the service request.- Support GSN Product : GGSN, SGSN, CGW, COMMHUB, CNR, PIX

• 

  Roxbeam Network Technology Company

  Dec 2005 - May 2007

  Network Administrator

  - Rox website (rox.com.cn) administrator. Responsible for Internet Data Center Networking,Servers,Storage,CDN,Security design and deployment.- Roxbeam enterprise network administrator. support for company network, server OS, client and backup issue.- Roxbeam product network administrator(Lab network).

• 

  LANDesk Software

  May 2007 - Nov 2010

  Technical Support Engineer

  - Support Asian Customer to maintenance and troubleshooting LANDesk software.- Support US and EMEA Web case queue.- Wrote Troubleshooting Guide and KB articles.Share knowledge via web community.

• 

  Symantec

  Nov 2010 - Jun 2011

  Senior Tech Support Engineer

  - Work for Enterprise Security Service and provide technical support for great China customers- Focus on security product, such as SEP and SSIM, etc.

• 

  Citrix

  Jul 2011 - May 2015

  - Build the relationship between Customer and Citrix by providing a high-level technical expertise and proactive services- Serves as the point of information delivery and Customer feedback to the product groups, research and development and other Citrix groups - Build the relationship between Customer and Citrix by providing a high-level technical expertise and proactive services- Serves as the point of information delivery and Customer feedback to the product groups, research and development and other Citrix groups

  • Senior Technical Relationship Manager

    Sept 2014 - May 2015

  • Technical Relationship Manager

    Jul 2011 - May 2015
• 

  Amazon Web Services

  May 2015 - now

  Senior Technical Account Manager