Jayanto Bose

Experience

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  Haldia Petrochemicals Ltd

  Sept 1998 - Jan 2000

  Officer Marketing

  • Channel control and sales for territory of Delhi.• Maximizing the sales in above territory in co-ordination with consignment agents.• Monitoring and analysis of sales outstanding, collection and distribution network.

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  INTEGRATED BUSINESS NETWORKS

  Aug 2000 - Jul 2002

  Educational Portal

  • Managing the Northern Region Promotional Activities.• Alliances and affiliations to strengthen the services rendered through the portal (Major Alliances like Pepsi, Brooke Bond, Archies, Sultan Chand etc.).• Working for the cross-promotional plans, sponsorships etc.• Building Communication Strategies and Media Plans.

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  Heritage Institute of Technology

  Aug 2002 - Jun 2004

  Manager Corporate Affairs

  • To arrange for Publicity Programs and activities of the institute through various media agencies.• Strategic alliances with corporate for Research / Consultancy assignments.• Conducting and managing the events of the institute.• Overall responsible for creation of the Brand of the institute• Panel member of the Admission Committee

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  Rai University

  Jun 2004 - May 2005

  Senior Manager

  • Setting up the Campus IT Infrastructure and Affiliation • Setting process for admission for all India through various methods like setting up of All India Network for Information Counseling Centers etc.• Responsible for getting the Campuses ISO Certified.

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  CMC Ltd

  Jun 2005 - May 2007

  Project Manager

  • Overall Project Management of MCA21 (Includes developing projects plan, resource planning, co-ordination with the Business Support and Quality team etc).• Coordinate with TCS Application team and MCA for on-time project deliverables.• Leading the Training and Development Team for Development for Courseware, Computer Based Training / Web Based Training and train the End Users on Application.• Planning and Strategies the Deployment of the End User Training on the Software Application in all India basis.• Implemented and provided support for Peoplesoft (ERP) for HRMS of MCA Employees and Service Help Desk (IBM-Tivoli for incidents and change) • Handling customer escalation and team issues.• Monitoring workload utilization of resources• Implementing Quality processes.• Participating in quarterly/annual service reviews and regular meeting, conference calls with team & clients.• Reporting project status on a weekly basis to Delivery Head.• Recruitment, Motivation and Mentoring of team members Show less

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  Hewlett-Packard

  Apr 2007 - Dec 2009

  Project Manager

  Working as Project Manager for AMS Production Management, the primary focus was on Migrating the AMS RADIX Customers to Open View Service Center and maintaining the availability of the service, the level of service provided to Global Production Service customers, and the quality of service to Global Production Service customers.• Ensure that all proactive maintenance activities are carried out as scheduled.• Ensure that delivery process and staffing plans deliver to expected levels of service• Ensure that all new service implementations into production are successfully completed, following a standard process • Act as a focal point for the workflow management service in the region and represent the service to the regional GPS manager, and to the regional HP Outsourcing business.• Establish positive ongoing working relationships with all technical delivery teams that comprise the service; engage and influence performance using metrics and ongoing performance feedback.• Contribute timely & accurate data to the regional balanced scorecard • Responsible for the development and deployment of cost effective and reliable delivery solutions that support the HPS growth and profit objectives. Show less

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  IBM

  Dec 2009 - now

  • Leading the offshore team for the RFS project delivery for the Benelux accounts (Belgium, Netherlands and Luxemburg).• Responsible for the transformation projects on Cloud Managed Service from the existing platform • Lead various automation projects on cloud which includes ICO integrations, Topology offerings etc• Ensure all Cloud deliveries are compliant and set up the right governance model to streamline the overall delivery timelines & quality.• Defining the metrics that foster the delivery confidence of the project and program.• Collaborating with clients for continuous process optimizations and automation which helps in better stakeholder management and customer satisfaction.• Responsible for the contractual obligation projects including Tech Refresh Projects.• Responsible for design, develop, implementation Transition/Transformation solutions cutting across technology, process, service and business for infrastructure services.• Preventing scope creep on infrastructure projects while ensuring customer’s additional requirements are addressed through change orders.• Actively tracking infrastructure project scope, cost and time and ensuring delivered margins are safeguarded.• Managing customer escalations in red and Amber projects and ability to weed through customer’s extraneous requests, and boil it down to the root problem• Driven various CTOs through cross skilling and driving skill for value initiative to achieve the 2 million Euros target. Show less • In the year 2011 was announced as Lead for ISOP program from sending Geo side RSA UK.• In the year Jan 2012 started leading the RSA team of 10 PM’s which later expanded to 14 PMs due to the quality of the delivery and the ongoing governance which got the confidence of Sending Geo on India PMs.• Appreciation received on client saving of $ 4,50,000 for the year 2012• Leading Project/Program Piece from India for RSA received many appreciations for the team and actively contributed to process improvement areas to make the account stable and mature.Other Contributions• As project manager delivered critical projects like setting up of Command Center for ABN AMRO from Delivery Center Delhi in the year 2011 for which received appreciation from the IBM Executives and competency leads and honored with IBM Means Award.• As project manager also delivered projects on setting up Command Center for BAMBINO account at DC Hyderabad in the year 2012.• Received appreciation from the RSA sending geo DPE in the year 2012 for the detailed feasibility and planning for RSA Secured Co-location from DC Bangalore.• First GCH received from RFS14 pool on Proactive Framework for Defects Prevention in the year 2012. Second GCH was added to my name in the year 2013 and third in the year 2014.• SME for Automation initiative for DPP Framework and Building Blocks• Submitted White Paper in PMI Community on Proactive Process Management & Application of Lesson Learnt: Key Drivers of Effective Project Management Show less

  • Service Integration Leader - Delivery Project Services

    May 2013 - now

  • Program Manager for RSA

    Apr 2011 - Apr 2013

  • Transition Project Manager

    Dec 2009 - Mar 2011
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  Kyndryl

  Sept 2021 - now

  Associate Director - Delivery Partner Executive

  • Responsible for managing client needs, leading the entire delivery organization for delivering as per contracts and SLA. As DPE, I am single point of contact for clients during the contractual period for deliverables. • Responsible to manage the Cost, GP, Compliance posture, Quality of services and SLA, Growth mind set and drive adoption of Agile, automation to improve quality of services and productivity.• Supporting the CPE in identifying growth opportunities and contract profitability, owning service delivery quality, and responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs). • Responsible for Project Management methodologies, emerging cloud technologies and technical solutions pertaining to client needs.• Leading the offshore delivery team for the Belux accounts (Belgium and Luxemburg). Show less