Atef Ezzat

Experience

• 

  TE data

  Sept 2009 - Aug 2014

  Senior Technical Support Engineer

  - Receive our clients technical complains through phone.- Trouble shooting all the technical problems related to the following business services:Real IP usage with IP Camera and servers records, Wi-Fi Connections in the opened/public area [Aruba technology], ADSl Connection, Internal Network Connections, Domain and Hosting on Linux and Windows server, Business Mail clients. - Discover any global problem.- Keep the client satisfaction in the highest level/priority.- Handling the hard/VIP calls.- Train the new employees.- Leadership and team player Show less

• 

  Salam Petroleum Services W.L.L.'​'​ Salam International Group '​'​

  Oct 2014 - Jan 2021

  Senior Sales Engineer | SWF krantechnik GmbH

  - Attending seminars for making presentation for all governmental /private companies in Qatar.- Promoting SWF krantechnik GmbH.- Receive client’s RFQ and purchase tender documents and study projects scope of work.- Choosing most effective technical solutions for clients as per the QCS, site visit/conditions/drawings and project specifications. - Preparing technical and commercial proposals for tenders and JIH projects including following up quotations and take care of competitors to improve company chances in awarding orders/contracts.- Carrying out all required submittal documents for consultant approval and response to their technical comments. - Revising clients PO/Contract terms and conditions. - Coordinating with admin unit to insure that right product and quantity has been delivered to the client on time.- Coordinating with the installation team to reach the highest level of customer satisfaction. - Pay attention to after sales services and keep client’s relations built up. Show less

• 

  RIGID CRANE SERVICES LLC

  Mar 2021 - Oct 2022

  Sales Manager | REID Lifting | OZ Lifting | VETTER Krantechnik GmbH

  - Create and execute a strategic sales plan that expands our customer base.- Meet with potential clients and grow long-lasting relationships that address their needs. - Recruit sales representatives, set objectives, train and coach them, and monitor their performance.- Identify knowledge gaps within the team and develop plans for filling them.- Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress.- Manage the month-end and year-end close processes. Show less

• 

  Technomac Crane Services LLC

  Nov 2022 - now

  Regional Sales Manager - Middle East & Africa | SWF krantechnik GmbH

  ▪ Propose region wise sales plans and targets in alignment with business objectives.▪ Manage region and individual performances.▪ Report on region-wise sales results.▪ Forecast quarterly and annual profits.▪ Identify hiring needs, select and train new sales people.▪ Prepare and review the annual budget for the area of responsibility.▪ Analyse the region’s market trends and discover new opportunities for growth.▪ Address critical problems and suggest prompt solutions.▪ Participate in decisions for expansion or acquisition.▪ Suggest new services/products and innovative sales techniques to increase customer satisfaction. Show less