Anna Kealey

Anna Kealey

Assistant circulation manager

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location of Anna KealeyLondon, England, United Kingdom

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  • Timeline

  • About me

    Senior Manager, Customer Success at Vimeo. Previously General Assembly, Etsy and UAL.

  • Education

    • School of Visual Arts

      2011 - 2012
      Master of Fine Arts (MFA) Design Criticism (D-Crit)

      http://dcrit.sva.edu/conference2012/

    • Dún Laoghaire Institute of Art, Design and Technology

      2005 - 2009
      Bachelor's degree Design and Visual Communications, General
  • Experience

    • School of Visual Arts

      Oct 2010 - Feb 2012
      Assistant circulation manager

      The SVA Library collection contains over 72,000 books and 500 magazines - and services the 4,000 students who attend SVA as well as alumni.As assistant manager, I supported in training and managing all student staff and was the key point person at the library’s front desk. Daily studies included circulating library material, dealing with all customer enquires, data entry and administrative duties.

    • Steven Heller Books

      May 2011 - Sept 2012
      Research Assistant

      Steven Heller is a renowned writer, editor, journalist and art director who has published over 80 titles on topics related to graphic design. http://www.hellerbooks.com/index.htmlWorking closely with Steven Heller, I undertook in-depth historical research for his newest publication on the history of design magazines.

    • AIGA

      May 2011 - Oct 2011
      Assistant Event Manager - Pivot Conference

      AIGA is the professional association for design. ‘Pivot’ was the organization’s annual conference: three days of inspiring speakers and practical workshops. http://designconference2011.aiga.org/During the lead-up to the conference, I assisted in the management the Pivot website content to help drive attendee engagement and ticket sales. Gathered and edited the program content and speaker bios. Organized and attended weekly in-progress meeting, taking notes and highlighted important action items. I also organized speaker scheduling and accommodation, and assisted all 100 speakers during the 3-day conference. Show less

    • Wert&Co, Inc

      Feb 2012 - Apr 2014
      Associate and Recruiter

      Wert & Co. is a leading international executive search firm for ambitious entrepreneurs, award winning consultancies, and Fortune 500 companies; at the intersection of Design, Strategy, Innovation and Technology. http://www.wertco.comAs an associate, I recruit, advise and build relationships with a range of established and emerging creative talent through community outreach and candidate interviews. I apply my industry-savvy “design critic’ lens to portfolio assessments and uphold Wert&Co’s rigorous research methodologies while gathering industry intelligence. Assisting in administrative duties including scheduling meetings, writing/editing and crafting engaging, attractive branded presentations for Wert&Co. clients. Contribute diverse content to the company blog and all social media. Show less

    • University of Gastronomic Sciences - Pollenzo

      Mar 2013 - Oct 2015
      Adjunct Faculty

      I teach a week-long seminar on "Design, Food and Ethics" to students of the Master program in Food Culture and Communications twice a year. Topics covered include the history of food advertising, history of design, introduction to graphic design, ethics of contemporary food branding and marketing basics. http://www.unisg.it/en/

    • University of the Arts London

      Jul 2014 - Dec 2015
      Creative Opportunities Manager

      As part of the Careers and Employability department, I manage the Creative Opportunities department which includes the UAL jobs board and the Graduate Internship Scheme. I work with well-known companies as well as smaller enterprises to provide a great range of creative employment opportunities and internships for UAL students.I have been project manager on a number of events related to careers and am the key contact for many of our external industry partners. I also lecture across all six universities about professional development studies (including CVs, portfolios, online promotion and career change) and design history. http://creativeopportunities.arts.ac.uk/http://www.twitter.com/creativeopps Show less

    • Etsy

      Jan 2016 - Dec 2018
      Senior European New Market Development Specialist

      The European New Market Development team is focused on identifying the most compelling new market opportunities for Etsy and building strategies for market entry. As a Senior Specialist, I undertook rigorous analysis to identify opportunities in our target markets and reported those findings to senior leadership. I implemented scalable programs and events to amplify the activities of our strongest seller advocates and drive buyer and seller growth. These include managing Etsy’s European Summits, community meetups in several European cities, PR and influencer campaigns, digital marketing, partnerships and a global community-led events. Show less

    • General Assembly

      Mar 2019 - Jun 2022
      Senior Client Success Manager

      As a Senior Client Success Manager, I manage delivery and retention for a portfolio of General Assembly’s largest clients. We deliver educational programs across disciplines including marketing, data and product design through our instructor-led training and our learning platform. Within those accounts, I maintain and grow those relationships, and am ultimately responsible for organising and managing cross-functional teams to deliver, retain and expand spend on the largest and most important programs for our clients. I oversee the vision and strategy for participant engagement as well as collaborating with our Product teams to develop features that drive engagement and retention. I manage a team of Client Success Managers and oversee $4-5M in revenue delivered annually across 10+ active accounts with thousands of participants. Clients include: H&M, LEGO, Barclays, HSBC, Beiersdorf, Galderma, Novartis, Abbott Pharma and Roland Berger. Show less

    • Vimeo

      Jun 2022 - now
      Senior Manager, Customer Success

      I lead a team of Customer Success Managers in EMEA who manage hundreds of Vimeo’s largest Enterprise customers. Responsible for driving solutions, team and process improvements to ensure revenue retention of our Enterprise customers.

  • Licenses & Certifications

    • Certified Customer Success Manager (CCSM) Level 1

      SuccessHACKER
      Feb 2023
      View certificate certificate