Robert Zoetmulder

Experience

• 

  American Airlines

  Oct 1989 - Sept 2013

  Senior Specialist Employee Relations Operations Support /HR Department (2011-2013)• Provided HR Support for Chicago, central and northeast region cities• Assisted management and union/non union employees with interpretation of collective bargaining verbiage as well as company rules/policies• Guided management with company investigations• Represented the company during arbitration hearings Chicago Operations Manager O’Hare Airport (1993-2011)• Central decision maker and problem resolution coordinator at American Airlines’ third largest hub managing over 300 flights daily• Operational coordinator during emergency events, security threats, severe weather conditions and aircraft changes to maintain the airline’s published schedule• Primary source of communication to Senior Management, HDQ and front line employee regarding all operational issues

  • Sr. Specialist Employee Relations

    Dec 2011 - Sept 2013

  • Operations Manager

    Apr 2000 - Dec 2012

  • Customer Service Representative/Supervisor

    Oct 1989 - Apr 2000
• 

  Gate Gourmet

  Sept 2013 - Aug 2015

  Director Of Transportation Unit 239 Chicago

  Gate Gourmet Director of Transportation Chicago, IL. 2013-2015 Director of transportation department for airline catering company whose customers operate at O’Hare International Airport. Customers included American Airlines, US Airways, SAS and Aer Lingus.• Successful restructuring of catering procedures to match integration of American Airlines / US Airways merger• Reduced $44,000 annual operating cost by restructuring two way radio contract• Maintained safety protocols, fulfilling the customer’s schedule, providing quality service, resolving customer concerns, communicating all operational deviations to both internal/external customers• Company spokesperson during conference calls and meetings with all customers • Fulfilled all regulatory agency compliances (D.O.T, OSHA, FAA, Customs and USDA)• Department consisted of over 150 employees, including management and union (Teamsters/H.E.R.E) employees with an operating budget of $10M• Implemented cross training program to qualify all employees to cater each aircraft type• Reduction of sick calls by 10% Show less

• 

  AvAirPros

  Jan 2016 - Jan 2017

  Duty Manager O'Hare International Terminal

  AVAir Pros Duty Manager International Terminal O’Hare Airport Chicago, IL 2016-PresentPartnered with Chicago International Carriers Association Technical Equipment Corporation (CICA TEC) to manage activities at O’Hare Airports International Terminal building• Manage vendors, contracts, operations and special projects relating to O’Hare’s International Terminal• Manages terminal operational facilities including bag room, jet bridges, ticket counter luggage belts, baggage carousels, ramp and customs area• Created SOP for airlines and vendor partners to ensure passenger luggage is accommodated during baggage system failure• Streamlined Terminal 5 tenant parking assignments to maximize vehicle availability for airlines and vendors • Pro-actively communicates and resolves irregular operational events with Airline, City of Chicago and Vendor Management Show less

• 

  American Airlines

  Jan 2017 - Oct 2021

  Sector Manager at Integrated Operations Center
• 

  UNITED STATES DEPARTMENT OF THE NAVY

  Sept 2020 - Jun 2023

  Manager
• 

  Dallas Fort Worth International Airport (DFW)

  Aug 2022 - now

  Integrated Operations Center Supervisor