Ileana Chirculescu

Experience

• 

  Netex Consulting

  Oct 2013 - Mar 2018

  • project management from scoping and quoting stage to delivery• blockers/impediments identification and elimination as needed• deviations/non-standard practices observation and escalation • process documentation creation and update following any relevant change• team leads coordination and resources allocation to support and maintain a smooth project progress• requirements change management and customer expectations management • continuous team motivation, support and engagement• individual performance review and improvement actions implementation• team performance review and stakeholders management• resources allocation, tasks delegation and work volume distribution• diverse and inclusive environment creation supporting team work and autonomous work too• new joiners on-boarding, support and integration • phone/email support for French speaking customers• status update communication and issues resolution - level 1• complex issues escalation, monitoring and follow up

  • Project Manager

    May 2016 - Mar 2018

  • Customer Support Team Leader

    Nov 2015 - May 2016

  • Customer Support Specialist

    Oct 2013 - Nov 2015
• 

  Unbabel

  Apr 2018 - Aug 2024

  Project Manager

  • non-standard, complex and high volume projects accommodation within tight deadlines• native translators coordination and guidance to ensure consistent quality service delivery• internal stakeholders management (Account Managers, Project Managers, Quality and Experience specialists, DTP Artists, File Engineers, etc) to meet client expectations and enhance partnership• workflow consultancy for top clients automation and business expansion• blockers and impediments removal for project completion in due time• constant client communication and briefing about project progress• internal & external resource management for projects execution, processes improvement and scalability• client expectations management & change management process streamlining• client feedback collection and user stories creation for continuous product reiteration• competing product capabilities prioritization & monitoring Show less

• 

  Smartcat

  Aug 2024 - now

  Marketplace Delivery Manager