Denis Podolsky

Experience

• 

  Norilsk Nickel

  Jun 2007 - Jun 2017

  Implement System of Manage IT Processes on ITIL baseLead project of implementation IT Processes: INC,PRB,CHG, CFG, SLMImplementation Self Service Portal for end users ( Symantec Workflow)Implementation Service Catalog and Process for manage information in Service Catalog Implementing ITSM System - Altiris (Client Managing Suite, Asset Management Suite, Server Management Suite, Altiris Deployment Solution)Implementation Altiris Helpdesk (customization, integration with Altiris CMDB)Implementation Symantec Workflow 6.5 for automation IT processesImplementation Altiris TCO Solution and Altiris CMDB First Line Support of users (consult, request resolution and etc)Register incidents, requests for services, changes in ITSM system (Altiris)Execute Incidents analytic roleMonitor SLA Charts for IT Services

  • Senior Specialist (Department of Information Technology)

    Jul 2011 - Jun 2017

  • Leading Specialist

    Jun 2008 - Jun 2011

  • Service Desk Technician

    Jun 2007 - Jun 2008
• 

  Cleverics

  Sept 2018 - Apr 2019

  Trainer- Consultant

  Training clients on courses “ITIL Foundation”, “ITIL SOA”, “ITIL PPO”, “ITIL OSA” “ITIL RCV”Create programs for learningTranslate ITIL 4 Foundation course from English to russianTraining corporate clients (ITIL v3)Implement Capacity Management Process in bank ( consult role)

• 

  Monchegorsk Politechnical College

  May 2020 - Jun 2021

  Computer Science Teacher

  Training students on course “Informatics”Training students on course “Information Security for computer tech specialists”Training students on course “Configuring peripheral devices”

• 

  Center of social protection

  Jun 2020 - Aug 2021

  Database Administrator

  System administration of MS SQL Server 2014Maintenance, backup databaseDevelop reports on MS SQL Reporting ServicesIntegration MS SQL Server with corporate applications (MS SQL Integration Services)

• 

  Selecty

  Aug 2021 - Apr 2023

  Service Catalog Manager

  Collect business and functional requirements from IT Processes for maintain Self Service Portal ( ALFA Bank)Create process for manage information in Service catalog (activities,metric,KPI, procedures,KPI, politics and etc)Identity risks for implementing processControl execution of maintain automation (process requirements) in Microfocus Service Manager 9.4Integration Process with IT Processes: SLM, CHG, INC, Service Requests

• 

  Infogorod Data Center

  May 2023 - now

  Incident Problem Manager