Raja Bhandari

Experience

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  Accenture

  Jan 2015 - May 2018

  Senior Salesforce Developer

  1) Worked on Sales cloud, Service cloud and Apttus CLM projects as part of different module for 1 project (Telecommunication industry)2) Awarded Manager choice award in Q4 2017 for delivering exceptional quality work.3) Delivered monthly releases by getting involved in CD/CI path.4) Worked as lead developer and Business analyst together for 1 year together.5) Provided salesforce sessions to freshers and completed multiple code review of other developers.

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  IBM

  Aug 2018 - Jan 2021

  Salesforce Team Lead

  1) Worked on 4 projects, one as Sales Cloud Lightning Developer, one as an integration developer and other as a field service lightning developer.2) Received multiple appreciations from client and IBM management for delivering quality work.3) Provided 3 brown bag sessions to salesforce IBM India employees on Platform events, Rest Integration with Mulesoft, Usage of Github.4) Created 2 assets for the company which will help to create code for the custom setting record and capture manage package/unmanaged package debugs logs and showing in lightning UI.5) Worked on one POC related to Einstein discover. Show less

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  Nagarro

  Jan 2021 - Feb 2022

  Salesforce Technical Architect

  1) Worked on creating an unmanaged pack to bypass the limitation of showing Ideas on records only in classic. Created multiple components which can be dragged and dropped to show ideas either in communities or in Lightning.2) Worked on Salesforce CPQ (Steebricks) where we used to apply select single product & bundles and apply discounts on them on QLI editor using QCP or price rules. The contracts can be renewed or amended based on the business-specific scenario.3) Reviewed the code of the other developers and took interviews to strengthen the nagarro salesforce practice. Show less

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  Cisco

  Feb 2022 - now

  Solutions Architect

  1) Involved from the starting of the project for implementing case creation for internal users, customers & partners of Cisco using service cloud.2) The sandbox itself is new as the project was one of its kind to take all the case creation projects of cisco within this project using salesforce.3) Implemented sso, created LWC /Aura lightning components to customize and make it comfortable for service agents to access and work on cases.4) Worked on the Customer Community to allow the customers and guest users to track the cases and do some meaningful action like close, and escalate the case.5) Built code for creating cases from the customer community, API, Emails, Chat, Whatapp.6) Worked on creating customer community users and service agents using the JIT interface on a single sign on.7) Implemented various APIs like Case Rest Apex API, Webex API, Contact And User Creation API, Knowledge articles search API.8) Implemented data categories and used standard salesforce components to search knowledge articles to have minimum coding so that we can stick to the rule of minimum coding maximum configuration changes or resusing OOTB features.9) Designed, Implemented the project and reviewed the code of the other developers involved within the project.10) Migrated the code of the customer community portal in the instance where the partner portal already existed so got a knowledge to work on that as well. Show less