Megan Wiley

Experience

• 

  Target

  Jun 2015 - Dec 2015

  Operations Group Leader

  Supervised, staffed, and scheduled daily activities of 20 employees. Monitored employee performance, coached unsatisfactory performance and tracked progress. Collaborated across all departments to meet daily productivity goals. Created new strategies to improve processes and increase efficiency. Upheld accountability for high safety and quality standards.

• 

  IGS Energy

  Dec 2015 - May 2016

  Operations Analyst

  Managed the day to day transactions between IGS Energy and external utility partners. Responsible for identifying gaps in data and finding solutions in a timely manner. Implemented process improvements across all parties involved in transactions in order to increase efficiency and reduce error.

• 

  Bswift

  May 2016 - Aug 2022

  Prepare and conduct technical/product presentations, demonstrations and trainings. Provide resolution of client issues by responding to questions and concerns regarding bswift products; ability to leverage research to find impact and solution. Drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems. Coach and mentor other team members. Managed data flow between the client, vendor, and bswift while fostering working relationships for a book of clients. Responsible for building new client sites and testing current sites for proper functionality. Conducted regression testing on software enhancements. Importing and auditing data in the bswift site and resolving discrepancies.

  • Associate Director - Implementation

    Oct 2020 - Aug 2022

  • Implementation Manager

    Mar 2019 - Oct 2020

  • Client Services Account Manager

    Jan 2018 - Mar 2019

  • Client Services Analyst

    May 2016 - Jan 2018
• 

  Sequoia Consulting Group

  Aug 2022 - now

  Senior Client Systems Manager

  Sequoia Consulting Group is a tech-enabled consulting and services company that provides benefits, HR, payroll, and risk management solutions for people-driven employers with 20 to 20,000 employees. The Sequoia People Platform centralizes workforce data and helps companies navigate complex issues so they can maximize their investment in people, whether they are in office, distributed, or global. For two decades, Sequoia has been working with companies to balance the needs of their business with the needs of their people. Show less