Ruida Zhang

Experience

• 

  Kaplan Singapore

  Oct 2015 - May 2023

  •Managed the undergraduate programme operations for over 500 active students, including induction/orientation, timetable planning, classroom setup, learning management system (LMS), student contracts, insurance, student passes, programme deferments/transfers/resumptions/withdrawals, assessments, and graduation. •Investigated and resolved any student complaints in collaboration with front-end counterparts.•Coordinated with up to 20 local and overseas academic faculties on course materials and schedules quarterly.•Monitored over 500 active students' academic performance and scheduled academic interventions when necessary.•Updated the student database with 100% accuracy and handled all data with the highest level of confidentiality. Show less

  • Senior Executive, Programme Management

    Jan 2022 - May 2023

  • Executive, Programme Management

    Jul 2018 - Dec 2021

  • Administrative Assistant

    Dec 2015 - Jun 2018

  • Temporary Administrative Assistant

    Oct 2015 - Nov 2015
• 

  Guzman y Gomez Singapore

  Jul 2023 - Sept 2023

  Human Resource Administrator

  Oversaw talent acquisition, work pass administration, payroll management, conducted onboarding sessions, and managed various HR administrative duties.

• 

  P-Serv Pte Ltd

  Oct 2023 - now

  Learning Operation Executive (HR Operation)

  Managed comprehensive training programs and logistical operations at GovTech, including registration management, collaboration with TM / L&OD teams, external service sourcing, EDM design, record maintenance, onboarding support, and prompt handling of employee inquiries.