Dean Garnet Hann

Experience

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  Vineyard Hotel

  Jan 2010 - Oct 2011

  Management Trainee

  In-service training at the hotel with full hands on experience in all departments within the establishmentCovered the following Departments:Laundry Services, Housekeeping: Cleaning & supervision, Front Desk, Guest Relations, switchboard operating, Reservations Agent, Travel Desk, Yield Management, Waiter & Runner for both dinning venues , Room Service , Culinary - spending time in the kitchen a Comis chef , Stores and stock controlling , Marketing and Human Resources. Show less

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  Grand West Casino - HLM

  Oct 2011 - Dec 2011

  Food and Beverage Duty Manager

  Full hands on restaurant management, operations, staffing , training , auditing and stock control.The following duties were assigned to me:Entire 100+ seating dinning venue management, Staff management and local training, Consistent guest interaction & complaint handling, Daily stock takes for both Food and Beverage, Restaurant Inventory count and control, Daily revenue reports, Cashing up and balancing, Daily audit control, Hygiene and restaurant standard control, Requisitioning requests for stock Show less

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  The Glen Boutique Hotel

  Jan 2012 - Jul 2012

  Duty & Beverage Manager

  All-rounder operations and management of the hotel including all rooms division sub departments and food and beverage.I headed the Beverage portfolio of the hotel. Where i created a full stock system to record all daily sales , spillage's , breakages and requisitions. With a weekly profit and Loss report provided to the Hotel General Manager

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  Princess Cruises

  May 2012 - now

  Create lasting memories by leading the Guest Services, Housekeeping andLaundry teams to delight our guests with the consistent delivery of exceptionalguest service through the Princess Medallion class experience, while achievingthe highest level of guest satisfaction, product standards, public and crew areacleanliness and maintenance and overall profitability in line with our Company’sCore Values and brand strategy. Is a key driver of the Ocean Medallion Classformula of experience maximization through reduced friction and increasedpersonalization• Entire: Guest Services Team (Guest services Desk / Guest Services Supervisor & Guest Services Manager),• Administration Officer (port clearance)• Entire: Rooms Division (Housekeeping) Department• Crew Office Team (Crew Manager and Crew Officer)• Loyalty and Events & Lead Navigator – Loyalty Programme and Onboard Events /Medallion Class Experience.• Content Management and Printer – Onboard Hotel Communication Team Show less Guest Services Manager: Combination of - Customer Relations Manager / Finance Manager:> In Charge of and coordinating : Wedding, groups , Renewal of Vows and special services> Designated on board Americans Disability Association Officer> Provide: Consistent structured training's (in collaboration with other departments as well) & on the job training at the Guest Services Desk with the team of : Guest Service Officers and the Guest Services Supervisor> Daily : Guest interactions, complaint handling, documenting and resolving various situations that arise though the Guest Services Desk and through other various on board departments> Responsible for daily financial transactions, expenses and accounts> Managed, counted and balanced floats in excess of $1 Million Dollars> Accountable for cash floats, replenishment’s and denominational exchanges> Foreign currency management including exchange, buying, selling and depositing> Compiled and distributed regular revenue reports for varied departments on board the vessel> Rolling over the vessel accounts and Finances from voyage to voyage.Crew Manager (Crew Purser)> Fully responsible for all crew related logistics including but not limited too : Future rotations , flights and other crew programmes and requests.> All logistic related to ports visited : Paper work , Crew effects and anything else that is required by the local authorities of each port and country.> Managing and assisting with crew who : Own will , Medically disembarked or dismissals.> Managing all crew expenses and cash related transactions.> Staff management and training of a team that consists of myself , Assistant Crew Manager and Crew agent.> Being a support structure to the Human Resources Manager and crew.> Managing of Lost luggage for crew.> Responsible for all crew passports , visas , seamans books and US CBP paroles (if needed).> In charge of all embarking and disembarking procedures and preparation for all crew. Show less The Beacon Program is a Hotel Management Training Program designed to provide practical, hands-on experience, plus a formal curriculum, to high-potential, and highly-motivated 6 elected crew member's with talents and interests in becoming leaders for the Hotel Department. The program offers the opportunity to experience a challenging management training program with dedicated support and guidance of shipboard and Shoreside leadership. Due to the broad scope of the program the Program is conducted over two (2) contracts, lasting 6 months each, during which we will hold an acting 2-stripe Hotel Officer position. Successful completion of the program qualifies us for a full 2-stripe Hotel Officer role, with a focus on possible further career progression to senior onboard Hotel Management positions.The program includes a blend of operational training across all hotel departments as listed below:HousekeepingFood and Beverage Operations (Bar, Dining, Galley)Hotel Administration and Customer ServiceOnboard RevenueThe Program also includes self-directed project work, professional development courses, leadership skills courses, and workshops. The coursework presented is part of Princess Cruises’ internal library of Discover U courses, and is also supplemented by courses from Cornell University’s School of Hotel Administration. Both leadership and professional skills courses include core skills for new leaders, and build in complexity as us as the Beacon Candidates progress through the program and gain experience. The program is designed to integrate coursework with hands-on training, providing the opportunity to immediately apply concepts learned. Show less Guest Services Officer : Front Desk operations , providing relative port & itinerary information , complaint handling & resolutions to the problems , information about the ship , internal source and information provider to our passengers relating to all departments around the vessel and cash handlingJunior Hotel Controller : Assisting the Hotel Controller with internal ship auditing , stock control entry , counting and variances , pre-purchased gifts , on board credit preparation and auditing during the cruise. Assistant Administration Officer : Assisting the Admin officer with all admin and logistics of the ship. Including: passport handling , disembarkation set up (including the times , tags and disembarkation information sheet provided to our passengers prior disembarkation, day to day arrival and departure paperwork , groups / suites / special needs and VIPS disembarkation arrangements. Ships served on as a Junior Assistant Purser: Golden Princess | Caribbean Princess | Regal Princess Show less

  • Corporate Guest Operations Manager

    May 2023 - now

  • Guest Services Director

    Jan 2022 - May 2023

  • Guest Services Manager | Crew Manager (Crew Purser)

    Mar 2016 - Jan 2022

  • Beacon Hotel Management Trainee

    Dec 2014 - Mar 2016

  • Guest Services Officer

    May 2012 - Dec 2014