Rebecca Aklog

Experience

• 

  Net Computer Trading

  Sept 2011 - Jan 2013

  Sales Representative

  - Describe about the product and services to customers sold at the shop. - Receive different items from the store under my custody for the shop. - Prepare Proforma Invoices to customers. - Making cash and credit fiscal receipts using the cash register machine.- Preparing end of the day excel balance sheet by compiling the cash, credit or cheque sales of the day.

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  Premium Print PLC

  Apr 2013 - Aug 2014

  Senior Account Manager

  - Use Telemarketing to attract potential customers by describing the products and services that the company provides.- Perform marketing (sales) through organized meetings by going in person to the potential customers’ office. - Perform high level of potential customer follow up and get updates on each customer.- Working with blue chip clients and providing assistance which in turn keeps the customers satisfied at all times.- Addressing to customer complaints and making sure the problem is fixed.- Perform Sales Canvassing System also known as cold-calling. This sales technique can be done over the phone or in person, and it typically involves making contact with prospective customers for the first time. - Execute bulky sales calls to different companies seen as sales targets.- Prepare Proforma Invoices to customers. Show less

• 

  Zemen Bank S.C.

  Nov 2014 - now

  Duties and Responsibilities: - Promotes and cross sells the Bank’s products and services and maintains positive relationship with all customers and other contact persons.- Provides advice to potential and existing customers through identifying their needs and explaining the products and services of the Bank to match their needs- Receives existing customers’ enquiries about banking services, facilitates the timely processing of their banking needs, and maintains necessary communication to retain these existing customers.- Receives customer applications for credit and international banking, reviews completeness and submits for further processing and follow up and facilitates their timely processing, and communicates the results to the customer- Organizes credit information; monitors the loan repayment of each customer as per the schedule, closely follows the defaulting customers, ensures their timely repayment.- Takes custody of the branch’s/unit cash, cheque book, card and other instruments per the relevant polices and procedure of the bank- Review and authorize processed transactions, new account openings and amendments on existing accounts in line with the policies and procedures of the Bank- Maintains appropriate files of customers, other bank specimen signatures and outstanding items and regularly update records and follow up settlement of outstanding items- Participate in market studies on the customers’ needs, local market banking services conditions and present findings with suggestions for future improvement, expansion and effective operations of branches services, - Participates in and assists the periodic review of the implementation of bank’s customer service strategies, programs, policies and procedures, and recommends the necessary changes- Compiles and prepares periodic reports and submits them to the Manager.- Coach and guide the team members with regard to all the operations of the unit/branch/ department. Show less Duties and Responsibilities: - Promotes and cross sells the Bank’s products and services and maintains positive relationship with all customers and other contact persons.- Provides advice to potential and existing customers through identifying their needs and explaining the products and services of the Bank to match their needs- Receives existing customers’ enquiries about banking services, facilitates the timely processing of their banking needs, and maintains necessary communication to retain these existing customers.- Receives customer applications for credit and international banking, reviews completeness and submits for further processing and follow up and facilitates their timely processing, and communicates the results to the customer- Organizes credit information; monitors the loan repayment of each customer as per the schedule, closely follows the defaulting customers, ensures their timely repayment.- Takes custody of the branch’s/unit cash, cheque book, card and other instruments per the relevant polices and procedure of the bank- Review and authorize processed transactions, new account openings and amendments on existing accounts in line with the policies and procedures of the Bank- Maintains appropriate files of customers, other bank specimen signatures and outstanding items and regularly update records and follow up settlement of outstanding items- Participate in market studies on the customers’ needs, local market banking services conditions and present findings with suggestions for future improvement, expansion and effective operations of branches services, - Participates in and assists the periodic review of the implementation of bank’s customer service strategies, programs, policies and procedures, and recommends the necessary changes- Compiles and prepares periodic reports and submits them to the Manager.- Coach and guide the team members with regard to all the operations of the unit/branch/ department. Show less √ Greeting customers as well as prospect customers with manner and respect as they enter the premises.√ Handling and processing different request raised by customers.√ Give information regarding the types of Accounts that the Bank provideds for both Personal and Business entities.√ Facilitate and perform all duties and responsiabilities of account opening and other related tasks.√ Maintain first-class customer relationship with existing customers. √ Maximizing the customer satisfaction and at the same time ensuring that the Vision and Mission of the Bank is realized. Show less √ Provide excellent customer services to customers in a friendly and respectful manner at all times.√ Addressing and managing phone calls from customers as per their request.√ Have sufficient knowledge about the banking products and services and respond to all internal and external customers per their inquiries.√ Assisting the Manager in handling meeting schedules and appointments with clients in reference to his/her calendar. √ Provide assistance to all other members of staff in dedicated departments in addition to duties and responsibilities assigned by the Department Manager.√ Participating in professional trainings, provided by the Bank to continuously update knowledge required by the industry as well as to the Bank.√ Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.√ Establish smooth and professional relationship with customers in handling their inquiries and solving their problems which will enable us to provide high quality customer satisfaction. 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  • Relationship Manager

    Jan 2024 - now

  • Deputy Branch Manager

    Jan 2023 - Dec 2023

  • Senior Customer Service Officer Operation

    Feb 2020 - Dec 2022

  • Personal Banker (Customer Service Officer)

    Feb 2017 - Jan 2020

  • Customer Service Representative

    Nov 2014 - Jan 2017