Charles Spring, MBA PMP CSM

Experience

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  Marine Corps Recruiting

  Aug 1989 - May 1993

  Military Police

  Military Police Officer responsible for training over 300 military police officer on the island of Okinawa Developed Training portfolios for over 300 military police officer. Earned numerous meritorious citations for performance above and beyond expectations

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  Marine Corps Recruiting

  Jan 1994 - Jan 1995

  Attended Officer Candidate

  Attended Officer Candidate School for the United States Marine Corps at Quantico, VA

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  Coldwater Police Department

  Jan 1997 - Jan 2000

  Police Officer

  As a part of the department's specialized training, completed extensive criminal investigative studies in Interrogation, crime scene processing and court appearances.Received numerous amounts of training in interviewing and interrogation. Conducted several interrogations leading to confessions on felony cases.Throughout career, worked collaboratively with several police agencies on diverse cases and assignments in specialized areas

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  Genesee County Family Court

  Jan 2000 - Jan 2009

  Social Service Worker

  Managed a caseload of over 5,000 cases in regard to child support, custody, and parenting time disputes.Drafted court orders for Judges in Family CourtMade weekly court appearances regarding violations of court ordersMet with clients daily in regards to the status of their cases

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  Genesee County

  Jan 2007 - Jan 2009

  Project Lead for Document Management

  Oversee the imaging project for the Friend of the Court and part of a team evaluating possible vendors to supply the proper product for Genesee Counties document management.Assisted the Director of the Friend of the Court in researching several new technologies.Assisted in the creation of Request for Proposals on the Document Management ProjectLed project to catalog all documents used by the Family CourtTrained users of the OnBase Document Management SystemSystem Administrator trained Show less

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  Florida Department of Highway Safety and Motor Vehicles

  Jul 2009 - Feb 2011

  Risk Management Coordinator

  Serve as Risk Management Coordinator for the DHSMV working in conjunction with the various offices to ensure attention can be placed on targeted areas. Oversee Automated Critical Asset Management System (ACAMS) implementation statewide for all facilities that house critical infrastructure. Created Critical Response Plan for the department to encompass both safety and security for the first time at the Neil Kirkman Building.Analyze Trending Information from the Department of Financial Services in reference to claims in such things as automobile liability, civil liability, general liability, and workers compensation.Develop targeted trainings toward those weak area in claimsDevelopment of three year assessment process, consolidate division plans; identify critical issues, develop strategic recommendations to management on how to optimize near-term growth. Integrate Continuity of Operations Plan (COOP) into standardized format that can be accessed by appropriate members. Create and maintain division level COOPs and review all to ensure speedy recovery. Show less

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  State of Michigan

  Oct 2011 - Nov 2012

  Planning & Evaluation Analyst

  The Planning and Evaluation Analyst is responsible for developing and implementing the Michigan Child Support Program statewide strategic and operational planning initiative by ensuring that federal, state and local program goals are identified, prioritized, monitored, measured and achieved. This Analyst serves as the OCS/DHS recognized resource person for program-wide strategic and operational planning and evaluation. As the Agency's recognized resource person in child support strategic planning and evaluation, this Analyst works directly with high-level officials within the Michigan Child Support Program governance structure (e.g., IV-D Program Leadership Group, Work Improvement Teams, Workgroups, Directors, etc.) to design and, implement program-wide priorities and goals, and to monitor and evaluate statewide outcomes vis-à-vis program goals. This Analyst routinely provides consultation to representatives within the child support program to improve performance to achieve program goals. Show less

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  ImageSoft

  Nov 2012 - Apr 2013

  Business Analyst

  Develops and writes Functional Specifications and Design documents that include the detailed descriptions of user needs, process analysis, program functionality, and the steps required to develop, modify, and implement automated systems and workflow processes. Works with both technical and non‐technical staff to identify the appropriate data for testing, and may prepare that data for testing. Acts as a liaison between developers and end‐users on development projects to determine requirements and obtain approvals. Develops business requirements, publish requirements documents and follows projects to completion. Often educates end users on software/system changes or new product functionality. Show less

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  Courtland Consulting

  Jul 2013 - Mar 2017

  Data Warehouse Operations Coordinator

  The Business Analyst position is responsible for interfacing with the client and the business stakeholders to elicit requirements. The Business Analyst elicits, analyzes, validates and documents the requirements of the business. The Business Analyst ensures the business needs are met while managing expectations throughout the development life cycle. • Responsible for Requirements Definition Analysis• Facilitates Joint Application Design (JAD) sessions• Validates the design with the stakeholders to ensure that the design satisfies the requirements• Responsible for ensuring business requirements are being met through the development life cycle (e.g. functional design, technical design, coding, etc.)• Provides input for user acceptance test conditions and reviews results• Serves as a liaison to the application user community • Analyzes Federal and State legislation and determine its impact on the Child Support program• Creates business procedures to ensure adherence to policy and legislation• Assists in shaping future releases by providing input and analysis for the Ticket Assessment Group (TAG)• Supports Customer Support Teams (Technical Communication Team, Training, Help Desk) Show less

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  City of Corunna

  Jan 2016 - Jan 2017

  City Councilman / Mayor Pro Tem

  Served as City Councilman, Council Representative on Forestry Commission, and Shiawassee Area Transportation Authority. Assisted City Manager in Budget Approval Process

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  State of Michigan

  Apr 2017 - Feb 2022

  • Data Warehouse Manager

    Feb 2018 - Feb 2022

  • Project Manager

    Apr 2017 - Feb 2018
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  Michigan Department of Health & Human Services

  Jan 2022 - now

  Financial Services Manager