Nicky Sujadi

Experience

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  Singapore Civil Defence Force

  Dec 2014 - Dec 2016

  Emergency Medical Technician

  As an Emergency Medical Technician, I respond to emergency medical calls, whenever being called upon. Emergency calls ranges from a cardiac arrest to a traumatic fall, where we will have to perform cardiopulmonary resuscitation (CPR) and administer drugs or bandaging of traumatic injuries respectively. • Assess patients' condition, determine course of treatment and transport to hospital for further examination by the doctors• Developed ability to perform technical skills with high degree of accuracy in intense pressure from surrounding• Promoted to Sergeant (highest rank) due to outstanding performance, to lead and supervise fellow colleagues Show less

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  Mathematics Tutoring

  May 2015 - Sept 2016

  Private Home Tutor

  Designed tutoring materials and methods to student's individual style of studying. Student's grade improve from Grade D to A in less than a year of tutoring.

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  IBM

  Jun 2017 - Jul 2017

  Student Consultant

  Participated as a student consultant under Univative program and was awarded first place. Univative is an inter-university management consulting competition. My team, as representatives of UNSW, was assigned to IBM as our Project Host to address their client's (global telecommunications provider) challenges in a span of 3 weeks.• Conducted extensive research on call centre representatives by actively calling and surveying them to better understand the problem at hand• Collaborated with team members to develop a "Chatbot on App" concept that aimed to increase customer satisfaction and decrease turnover rate of call centre representatives• Prototyped a functional chatbot using Watson Conversation technology to automate the live chat feature• Produced a 3000 word business report to summarise the current body of research on the core problems faced by telecommunication company and outline the solutions; "Chatbot on App" and the integration of IBM Predictive Customer Intelligence • Delivered 15 minutes presentation to a judging panel of eight IBM representatives • Impressed judges with our solution, especially with the proposed integration of IBM Predictive Customer Intelligence, as it shows the depth of our research Show less

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  UNSW Global

  Aug 2017 - Oct 2017

  Online Course Developer

  Developed an engaging online course for UNSW Global students to prepare for their university lives.• Arranged focus groups with current students and chat with senior staffs to discuss the relevant information to be included• Compiled and organised the information gathered to form a systematic flow of information for ease of understanding • Developed Moodle (online course platform) course to act as a platform to showcase the information in the most engaging way for students with the use of cartoons, informal language and videos. Show less

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  Commonwealth Bank

  Nov 2017 - Dec 2017

  Investment Analyst

  Consulted Commonwealth Bank about investment opportunity in Japanese and Indian Renewable Energy Sector • Conducted extensive research and analysis about the renewable energy industry via the use of Bloomberg terminal, databases, and consulting relevant stakeholders • Delivered a 30 minutes presentation about our findings and conclusion to various stakeholders including CEO, COO & Head of Infrastructure of Commonwealth Bank Hong Kong

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  GE Healthcare

  Dec 2017 - Feb 2018

  Business Analyst

  Execution of financial planning and analytics; analyse past business performance, and set up operating plan and financial goals for the year.• Developed strong analytical skills and problem-solving skills with business acumen when exposed to preparation of quarter end closing, and financial modelling to project business performance • Utilised multiple Business Intelligence; Siebel, Spotfire, Hyperion, and SAP

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  NRI Australia & New Zealand

  Mar 2019 - Sept 2020

  IT Consultant

  Implemented Salesforce Sales, Marketing, and Service Cloud to Copyright Agency and Microsoft Dynamics 365 for Sales to NSW Business Chambers. - Designed the implementation plan and gathered requirements to create User Stories and Acceptance Criteria. - Liaising with multiple stakeholders including clients, developers, and functional consultants to assure the quality of the features built were in accordance to business requirement.- Written and executed test cases for System Testing, and System Integration Testing (SIT)- Presented and showcased to clients to get User Stories approved and signed off Show less

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  Grab

  Dec 2020 - Aug 2022

  Being the voice of merchant, we develop strategy to tackle merchant's biggest pain point and help merchants grow within our platform.- Developed regional strategy to drive adoption of Grab Merchant's portal across 6 countries (Indonesia, Singapore, Malaysia, Thailand, Vietnam, Phillipines)- Portal Adoption increase from 38% to 75% within 9 months, exceeding target.- Collaborated with product team to prioritise features development, based on impact towards merchants- Worked together with respective country teams to address local pain point and develop local strategy- Managed multiple stakeholders effectively from operation, account managers, country and regional teams Show less

  • Strategy and Operations

    Oct 2021 - Aug 2022

  • Business Improvement

    Dec 2020 - Oct 2021
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  The Topocean Group

  Jan 2023 - now

  Sales Manager

  Freight forwarding sales. Export and import from/to Indonesia.Specializes in shipment to United States.

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  Translindo Group

  Jan 2023 - now

  Freight Forwarder

  Providing Import and export services for clients, which include:- Managing shipments- Trucking- Custom clearance