Jayashree Padmanaban

Jayashree Padmanaban

Customer Service Representative

Followers of Jayashree Padmanaban1000 followers
location of Jayashree PadmanabanLuton, Inggris, Britania Raya

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  • Timeline

  • About me

    at Concentrix, a global technology and services leader.

  • Education

    • Rooks Heath College, Harrow

      -
      BTEC Business

      Activities and Societies: School Choir, Library student mentoring program, Summer school for raising year 7 students, a day as a teacher teaching students of Earlsmead primary school. Won multiple business challenges. Some of the prices includes the an opportunity to work within the marketing department of the college and an opportunity to work at City&Guilds.

    • Rooks Heath College

      -
      GCSE

      Activities and Societies: Music Prefect, volunteered in and conducted various activities and events held within the College

    • University of Westminster

      -
      Bachelor's degree Entrepreneurship/Entrepreneurial Studies
  • Experience

    • League of Friends Cafe

      Apr 2011 - May 2012
      Customer Service Representative
    • Cancer Research UK (CRUK)

      Jun 2012 - Jul 2013
      Shop floor manager
    • ROOKS HEATH COLLEGE

      May 2014 - May 2015
      Marketing Assistant
    • LAYA VIDHYALAYA UK LTD

      May 2015 - Jul 2019
      Strategic Account Director

      Achievements:- Set up the entire sales department and functions and was responsible for quota attainmentsCampaign managed and executed multiple events to increase sales by 50%- Pitched and partnered with multiple schools and private fine arts institutions to create joint educational programmes and events. - Set up partnership and channel networks to increase collaborations across the industry and created a new revenue stream for the company. - Designed presentations and sales process as well as sales strategy for the company. - Developed and implemented a proactive account management strategy that resulted in a 30% increase in account renewals- Worked with the director to understand and interpret the director’s vision and implemented it across all departments.- Pitched and adopted a new CRM for the business and set it up for the company on all levels.- Introduced new sales and marketing tools such as Mailchimp, mailmerge and Hubspot and trained all employees.- Digitalised all the existing data we had on the system and set up data managemnt and data processing policies in place.- Set up Customer support channel and trained employees on procedures. Show less

    • City & Guilds

      Sept 2015 - Sept 2016
      Corporate Relations
    • University of Westminster

      Sept 2016 - May 2018
      Communications and Partnerships Officer

      Achievements:- Liaised with a range of internal and external stakeholders to promote the Student Volunteering Services – increased reach by 49%- Restructured and revised the e-newsletter and helped increase the action taken rate by 21%- Created the communications strategy for the Student volunteering Services- Helped organise and market two volunteering fairs- both of which have had record number of participation rate.- Organised the filming and advertising of volunteering diaries – video and blog series, collaborating with over 500 people – internal and external stakeholders. - Brought in over 200 new companies to offer roles for the students of university of westminster and consistently overachieved on a target of 15 new roles posted every week. Show less

    • Ofaal

      Feb 2017 - Feb 2018
      Office Administrator

      Duties included:• Providing customer service and dealing with customer complaints• Answering phone calls and emails and sorting out queries accordingly in an excel spread sheet• Entering students into examination and managing them in bulk• Making files for examiners and organising them• Making and managing a number of excel spread sheet for various purposes such as accounts, complaints, exam entry, and teacher’s database• Making orders over the phone• Organising the Calendar and booking meeting rooms for committee members.Achievements:- Helped organize over 30 Fine Arts examinations across 10 centers- Collaborated with a range of internal and external stakeholders- Managed a database of over 15000 students, parents, teacher and examiner information- Used a range of Microsoft office package to carry out work better – including excel- Aided in the digital transformation of the office and filing systems- Aided in the designing of a new website- Compiled financial and accounts information along with Co-administrator for external auditing. Show less

    • Our Bright Future

      Feb 2017 - Dec 2019
      Youth Forum Consultant

      Achievements: - Represented OurBrightFuture in the parliament during a meet and greet and got 2 bills passed with 1 bill on the way. - Represented Sustainable Eats in front the board of directors of OurBrightFuture and the funding directors of National Lottery and NUS Extra. - Met with the Secretary of State for Work and Pensions, Esther McVey, to discuss how to make volunteering worthwhile and how to appeal it to young people who have no previous work experiences. - Had been elected to chair in a meeting with the National Lottery Fund to see the next step forward for OurBrightFuture and how to generate more funding for all the 31,439 sustainability projects and more planned - ended up securing funds for the programme by the end of the meeting. Show less

    • Fruity Booty - Food Co-op

      Sept 2017 - Sept 2018
      Project Leader, and Impact Officer - Voluntary Role

      Fruity Booty is a student-led Food Co-op, set up in the University of Westminster. The main aim of the business is to bring organic and locally produced fruits for students on a budget. The project is being funded by the National Lottery Fund and NUS Extra and is organised by Student-Eats. Duties include:* setting up and running the food co-op* Preparing grant fund presentation (got approved by it)* Recruiting and running training programmes for volunteers* Creating proper systems to be in place for future use- when the project gets passed down to the second year students. * Running the Fruit Stall and ensuring all processes are documents and receipts and collected (appointed a finance officer for this role)Achievements: * successfully broke-even within the first day of sales. * successfully recruited 10 volunteers and retained them through our passion for the project and volunteer training schemes. * sell outs every week* attended a sustainable eats meeting selected to be a part of the Youth Forum. Show less

    • Fusion Students

      Aug 2018 - Dec 2019
      Area Sales Manager

      Achievements:- Set up student database and multiple company policies and procedures for the accommodation.- Sold record number of student suites amongst all other student accommodations within the firm and got recognised my the C-Level Management.- Set up the employee training programme within the accommodation.- Estate Managed the student accommodation and carried out regular maintenance and cleaning checks- Maintained a stellar reputation of the accommodation and enabled in being the market leader in the area.- Created and implemented a Sales strategy for the company and used it to sell multiple studios within a single viewing. Show less

    • Crannull Lead Generation for Construction & the Built Environment

      Dec 2019 - Feb 2021
      Sales Business Development Manager

      Achievements:- Consistently overachieved on targets and was given multiple performance related bonuses during appraisals.- Managed multiple lead generation and sales campaigns everyday and managed to deliver above and beyond for every client. - Suggested multiple sales tools to be adopted into the company and led the adoption by learning the tool first and training the other staff in adoption of the tools. - Managed full sales cycle and managed multiple sales campaigns at once.

    • Nutanix

      Mar 2021 - Jan 2024
      UK&I Sales
    • Concentrix

      Aug 2024 - now
      Business Development
  • Licenses & Certifications

    • Learning Premiere Pro CC 2015

      Lynda.com
      Apr 2019
      View certificate certificate
    • Microsoft Security, Compliance, and Identity Fundamentals

      Microsoft
    • Cert Prep: Adobe Certified Associate InDesign

      Lynda.com
      Apr 2019
      View certificate certificate
    • Nutanix Certified Sales Representative: Level 2

      Nutanix
      Jul 2021
      View certificate certificate
    • Nutanix Certified Sales Representative: Level 1

      Nutanix
      Jul 2021
      View certificate certificate
    • Business Analysis Foundations

      LinkedIn
      Jan 2020
      View certificate certificate
    • CompTIA A+ 220-1002 (Core 2)

      Optima Training & Consultancy Ltd
      Jan 2020
      View certificate certificate
    • CompTIA IT Fundamentals+

      Optima Training & Consultancy Ltd
      Nov 2020
      View certificate certificate
    • CompTIA A+ 220 -1001 (Core 1)

      Optima Training & Consultancy Ltd
      Nov 2020
      View certificate certificate
  • Volunteer Experience

    • Associate Mentor

      Issued by The Challenge on Jan 2014
      The ChallengeAssociated with Jayashree Padmanaban