
Jayashree Padmanaban
Customer Service Representative

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About me
at Concentrix, a global technology and services leader.
Education

Rooks Heath College, Harrow
-BTEC BusinessActivities and Societies: School Choir, Library student mentoring program, Summer school for raising year 7 students, a day as a teacher teaching students of Earlsmead primary school. Won multiple business challenges. Some of the prices includes the an opportunity to work within the marketing department of the college and an opportunity to work at City&Guilds.

Rooks Heath College
-GCSEActivities and Societies: Music Prefect, volunteered in and conducted various activities and events held within the College

University of Westminster
-Bachelor's degree Entrepreneurship/Entrepreneurial Studies
Experience

League of Friends Cafe
Apr 2011 - May 2012Customer Service Representative.webp)
Cancer Research UK (CRUK)
Jun 2012 - Jul 2013Shop floor manager
ROOKS HEATH COLLEGE
May 2014 - May 2015Marketing Assistant
LAYA VIDHYALAYA UK LTD
May 2015 - Jul 2019Strategic Account DirectorAchievements:- Set up the entire sales department and functions and was responsible for quota attainmentsCampaign managed and executed multiple events to increase sales by 50%- Pitched and partnered with multiple schools and private fine arts institutions to create joint educational programmes and events. - Set up partnership and channel networks to increase collaborations across the industry and created a new revenue stream for the company. - Designed presentations and sales process as well as sales strategy for the company. - Developed and implemented a proactive account management strategy that resulted in a 30% increase in account renewals- Worked with the director to understand and interpret the director’s vision and implemented it across all departments.- Pitched and adopted a new CRM for the business and set it up for the company on all levels.- Introduced new sales and marketing tools such as Mailchimp, mailmerge and Hubspot and trained all employees.- Digitalised all the existing data we had on the system and set up data managemnt and data processing policies in place.- Set up Customer support channel and trained employees on procedures. Show less

City & Guilds
Sept 2015 - Sept 2016Corporate Relations
University of Westminster
Sept 2016 - May 2018Communications and Partnerships OfficerAchievements:- Liaised with a range of internal and external stakeholders to promote the Student Volunteering Services – increased reach by 49%- Restructured and revised the e-newsletter and helped increase the action taken rate by 21%- Created the communications strategy for the Student volunteering Services- Helped organise and market two volunteering fairs- both of which have had record number of participation rate.- Organised the filming and advertising of volunteering diaries – video and blog series, collaborating with over 500 people – internal and external stakeholders. - Brought in over 200 new companies to offer roles for the students of university of westminster and consistently overachieved on a target of 15 new roles posted every week. Show less

Ofaal
Feb 2017 - Feb 2018Office AdministratorDuties included:• Providing customer service and dealing with customer complaints• Answering phone calls and emails and sorting out queries accordingly in an excel spread sheet• Entering students into examination and managing them in bulk• Making files for examiners and organising them• Making and managing a number of excel spread sheet for various purposes such as accounts, complaints, exam entry, and teacher’s database• Making orders over the phone• Organising the Calendar and booking meeting rooms for committee members.Achievements:- Helped organize over 30 Fine Arts examinations across 10 centers- Collaborated with a range of internal and external stakeholders- Managed a database of over 15000 students, parents, teacher and examiner information- Used a range of Microsoft office package to carry out work better – including excel- Aided in the digital transformation of the office and filing systems- Aided in the designing of a new website- Compiled financial and accounts information along with Co-administrator for external auditing. Show less

Our Bright Future
Feb 2017 - Dec 2019Youth Forum ConsultantAchievements: - Represented OurBrightFuture in the parliament during a meet and greet and got 2 bills passed with 1 bill on the way. - Represented Sustainable Eats in front the board of directors of OurBrightFuture and the funding directors of National Lottery and NUS Extra. - Met with the Secretary of State for Work and Pensions, Esther McVey, to discuss how to make volunteering worthwhile and how to appeal it to young people who have no previous work experiences. - Had been elected to chair in a meeting with the National Lottery Fund to see the next step forward for OurBrightFuture and how to generate more funding for all the 31,439 sustainability projects and more planned - ended up securing funds for the programme by the end of the meeting. Show less

Fruity Booty - Food Co-op
Sept 2017 - Sept 2018Project Leader, and Impact Officer - Voluntary RoleFruity Booty is a student-led Food Co-op, set up in the University of Westminster. The main aim of the business is to bring organic and locally produced fruits for students on a budget. The project is being funded by the National Lottery Fund and NUS Extra and is organised by Student-Eats. Duties include:* setting up and running the food co-op* Preparing grant fund presentation (got approved by it)* Recruiting and running training programmes for volunteers* Creating proper systems to be in place for future use- when the project gets passed down to the second year students. * Running the Fruit Stall and ensuring all processes are documents and receipts and collected (appointed a finance officer for this role)Achievements: * successfully broke-even within the first day of sales. * successfully recruited 10 volunteers and retained them through our passion for the project and volunteer training schemes. * sell outs every week* attended a sustainable eats meeting selected to be a part of the Youth Forum. Show less

Fusion Students
Aug 2018 - Dec 2019Area Sales ManagerAchievements:- Set up student database and multiple company policies and procedures for the accommodation.- Sold record number of student suites amongst all other student accommodations within the firm and got recognised my the C-Level Management.- Set up the employee training programme within the accommodation.- Estate Managed the student accommodation and carried out regular maintenance and cleaning checks- Maintained a stellar reputation of the accommodation and enabled in being the market leader in the area.- Created and implemented a Sales strategy for the company and used it to sell multiple studios within a single viewing. Show less

Crannull Lead Generation for Construction & the Built Environment
Dec 2019 - Feb 2021Sales Business Development ManagerAchievements:- Consistently overachieved on targets and was given multiple performance related bonuses during appraisals.- Managed multiple lead generation and sales campaigns everyday and managed to deliver above and beyond for every client. - Suggested multiple sales tools to be adopted into the company and led the adoption by learning the tool first and training the other staff in adoption of the tools. - Managed full sales cycle and managed multiple sales campaigns at once.

Nutanix
Mar 2021 - Jan 2024UK&I Sales
Concentrix
Aug 2024 - nowBusiness Development
Licenses & Certifications
- View certificate

Learning Premiere Pro CC 2015
Lynda.comApr 2019 
Microsoft Security, Compliance, and Identity Fundamentals
Microsoft- View certificate

Cert Prep: Adobe Certified Associate InDesign
Lynda.comApr 2019 - View certificate

Nutanix Certified Sales Representative: Level 2
NutanixJul 2021 - View certificate

Nutanix Certified Sales Representative: Level 1
NutanixJul 2021 - View certificate

Business Analysis Foundations
LinkedInJan 2020 - View certificate

CompTIA A+ 220-1002 (Core 2)
Optima Training & Consultancy LtdJan 2020 - View certificate

CompTIA IT Fundamentals+
Optima Training & Consultancy LtdNov 2020 - View certificate

CompTIA A+ 220 -1001 (Core 1)
Optima Training & Consultancy LtdNov 2020
Volunteer Experience
Associate Mentor
Issued by The Challenge on Jan 2014
Associated with Jayashree Padmanaban
Languages
- enEnglish
- taTamil
- teTelugu
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