Shreyoshi Gomes

Shreyoshi Gomes

Customer Service Executive

Followers of Shreyoshi Gomes2000 followers
location of Shreyoshi GomesMumbai, Maharashtra, India

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  • Timeline

  • About me

    Trainer - L&D

  • Education

    • St. Andrew's College of Arts, Science and Commerce

      -
      B.com Business/Commerce, General
    • University of Mumbai

      -
      M.com Business Administration and Management, General
  • Experience

    • Convergys

      Jul 2015 - Mar 2016
      Customer Service Executive
    • Germin8

      Dec 2016 - Aug 2017
      Social Media Executive
    • FIS

      Nov 2017 - Mar 2018
      Customer Service Representative

      Contract Job

    • Enrich

      Jul 2018 - now

      Academy Operations Manager to oversee and manage the day-to-day operations of our academy.Key Responsibilities:Process Creation: Develop and implement efficient operational processes to streamline activities within the academy.Team Leadership: Manage and lead a team of four individuals, providing guidance, support, and performance evaluations.Stock Handling: Maintain and manage inventory, ensuring the availability of necessary supplies and materials.Academy Course Scheduling: Coordinate and schedule courses, ensuring a smooth and efficient learning experience for students.Trainers Utilization: Optimize the utilization of trainers, assigning them to courses as needed.Room Utilization: Ensure optimal usage of academy facilities and classrooms.Student Report Cards: Oversee the generation and distribution of student report cards, maintaining accurate records.Website Launching: Collaborate with the marketing team to launch and maintain the academy's website, keeping it up to date with relevant information.Increasing Course Inquiries: Develop strategies to boost inquiries about academy courses, working closely with the marketing and admissions teams.Training Calendars: Create and manage training calendars, coordinating various learning programs and events.LMS Administration: Administer the Learning Management System (LMS) for online courses, ensuring its smooth operation and usability.Academy Events: Plan and execute academy events, ensuring they run smoothly and meet objectives.Student counselling Show less

      • Sr. Specialist - Learning and Development

        Apr 2024 - now
      • Sr Specialist Academy Operations

        Jan 2022 - Jun 2024
      • Specialist Academy Operations

        Jul 2018 - Jan 2022
  • Licenses & Certifications

    • Hotel Management and Catering Technology

      Maharashtra State Board of Skill Development
    • The complete Instructional Designer course

      Udemy
      Sept 2023
      View certificate certificate
  • Honors & Awards

    • Awarded to Shreyoshi Gomes
      Beyond and Above - Oct 2018