Shreyoshi Gomes

Experience

• 

  Convergys

  Jul 2015 - Mar 2016

  Customer Service Executive
• 

  Germin8

  Dec 2016 - Aug 2017

  Social Media Executive
• 

  FIS

  Nov 2017 - Mar 2018

  Customer Service Representative

  Contract Job

• 

  Enrich

  Jul 2018 - now

  Academy Operations Manager to oversee and manage the day-to-day operations of our academy.Key Responsibilities:Process Creation: Develop and implement efficient operational processes to streamline activities within the academy.Team Leadership: Manage and lead a team of four individuals, providing guidance, support, and performance evaluations.Stock Handling: Maintain and manage inventory, ensuring the availability of necessary supplies and materials.Academy Course Scheduling: Coordinate and schedule courses, ensuring a smooth and efficient learning experience for students.Trainers Utilization: Optimize the utilization of trainers, assigning them to courses as needed.Room Utilization: Ensure optimal usage of academy facilities and classrooms.Student Report Cards: Oversee the generation and distribution of student report cards, maintaining accurate records.Website Launching: Collaborate with the marketing team to launch and maintain the academy's website, keeping it up to date with relevant information.Increasing Course Inquiries: Develop strategies to boost inquiries about academy courses, working closely with the marketing and admissions teams.Training Calendars: Create and manage training calendars, coordinating various learning programs and events.LMS Administration: Administer the Learning Management System (LMS) for online courses, ensuring its smooth operation and usability.Academy Events: Plan and execute academy events, ensuring they run smoothly and meet objectives.Student counselling Show less

  • Sr. Specialist - Learning and Development

    Apr 2024 - now

  • Sr Specialist Academy Operations

    Jan 2022 - Jun 2024

  • Specialist Academy Operations

    Jul 2018 - Jan 2022