Lionel Pieh

Experience

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  Desoto Athletic Club

  Jan 2009 - Jan 2014

  Drove business with new clientele by establishing and maintaining productivity through relationships and sales. Increased sales by 40% by generating more members, improving quality of classes, effective marketing, and increasing camps, combine training, and one-on-one training. Organized and implemented individual and team instruction to groups of 100+. Single-handedly managed sales, staffing, scheduling and business growth to exceed monthly goals. Recruited and organized volunteer outreach programs to bring healthy living awareness to the greater Memphis area. Show less

  • Parisi Speed School Director

    Jan 2010 - Jan 2014

  • Performance Coach

    Jan 2009 - Jan 2010
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  Elite Edge Fitness & Wellness Center

  Jan 2014 - Jan 2015

  Sports Performance Director

  Created and implemented training programs to guide customers in achieving personal health and fitness goals. Generated new leads and maintained existing customers through consistent delivery of a quality product. Implemented clerical, administration, sales, customer service, and service delivery to grow the business.

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  FedEx

  Jan 2015 - Jan 2024

  Executed specific, defined objectives to exceed customer expectations and augment primary selling activities in the areas of account adoption, retention, and expansion. Provided customer contact in an assigned territory necessary to achieve retention and revenue expansion as measure by expanded use of the FedEx portfolio, including digital solutions. Conducted ongoing customer post-sale performance analysis and link appropriate resources to address evolving customer needs. Supported FedEx Global Sales customers, and met goals of customer growth, expansion, and retention targets.Drove customer and revenue retention by identifying opportunities to implement digital solutions that allow the customer to independently manage their business with FedEx to increase loyalty. Leveraged data to understand the customer’s business and supply chain to identify opportunities to eliminate friction points in the supply chain. Utilized internal partners to develop and implement solutions. Utilization of a CRM such as Salesforce.com Show less Prospected new business, maintained and increased existing customer relationships through telephone and audiovisual-based media platforms and webinars to achieve sales goals. Exceeded personal sales targets and market goals within assigned customer segments. Supported customer success through the utilization of excellent communication skills to build and maintain relationships, develop value propositions that meet customer needs, and increase capacity. Created best practices and customer outcomes through innovative solutions and collaborative approaches. Managed territory via Salesforce platform to plan, implement, track and grow customer accounts. New employee mentor program: Recruited due to my interpersonal skills and infectious energy to welcome new employees to the organization providing training, support and mentorship as they integrate into the organization.Developed and lead “AM pump” workout group in the office to incorporate incremental stretches and body weight activity to promote whole health for colleagues and team members. Show less

  • Senior Global Customer Success Executive

    Jan 2022 - Jan 2024

  • Account Executive

    Jan 2015 - Jan 2022
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  Storehouse Wellness

  Jan 2024 - now

  Minister of Fuel & Fitness
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  Lojistic 📦

  May 2024 - now

  Strategy Manager