Chirag Dureja

Chirag Dureja

Associate Technical Support Engineer

Followers of Chirag Dureja640 followers
location of Chirag DurejaGurugram, Haryana, India

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  • Timeline

  • About me

    Senior Test Engineer at Rebel Foods

  • Education

    • Hindu College of Engineering

      2010 - 2014
      Bachelor of Technology - BTech Information Technology
  • Experience

    • Paytm

      Dec 2015 - Oct 2016
      Associate Technical Support Engineer

      Reporting - hourly, daily, weekly, monthly health reports for vodafone client in defined SLA & KPIs.Monitoring - EGL panel alerts, disk & CPU uses, critical call drops, syncing delay of master & mirror servers, USSD server issues, IVR & IBD servers. Analysis - Trend analysis through various reports, auto generated alert mails, hourly error reports, hourly OTA check.Handled customers like Vodafone, Idea, Airtel.Documented repair processes and helped streamline procedures for future technical support actions. Show less

    • GreyOrange

      Oct 2016 - Aug 2021

      Designed and updated test cases to complete consistent manual tests. Documented identified defects using agile methodology and extensively use Jira tool and helped developers complete further testing and resolve issues.Involved in different cycles of testing (Verification/Validation) : performing smoke, functional, integration, regression and end-to-end system testing.Suggested many design changes to R&D at software/hardware level which impacted cost saving and design reliability and prepared service SOP’s.Provided technical product training to Singapore, Philippines, Indonesia and US customers. Show less Worked closely with development team members to identify and remove software bugs.Liaised with QA testers to perform end-to-end unit testing and post- production testing.Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.Performed functional, non-functional, regression and performance tests for updated systems. Support - Issue resolutions, smooth feature deployments, software upgrades, validation at hardware/software level with adherence to SLA. Knowledge Transfer - Supporting CSM's in developing capable & technically competent team of ACSM's & support engineers. Understanding the client requirements & functionality of the system.Developed and wrote technical documentation for products - Linear Sorter, Cross Belt Sorter, Stand Alone Pic Show less

      • Senior Software Test Engineer

        Oct 2018 - Aug 2021
      • Software Test Engineer

        Oct 2016 - Sept 2018
    • RingCentral

      Aug 2021 - Jun 2022
      Senior Software Test Engineer
    • Rebel Foods

      Jun 2022 - now
      Senior Quality Assurance Engineer
  • Licenses & Certifications

    • Ethical Hacking workshop

      CyberCure Solutions
    • Hadoop

      Ducat India
      Feb 2014
    • Web Development With Open Source

      CyberCure Technologies Pvt. Ltd.
      Mar 2013
    • Information Security & Cyber Forensics

      CyberCure Technologies Pvt. Ltd.
      Feb 2012
  • Honors & Awards

    • Awarded to Chirag Dureja
      Software Engineer - Promoted from Field Application Engineer to Software Engineer, in less than 24 months and Software Engineer to Senior Software Test Engineer, in less than 9 months.