Chirag Dureja

Experience

• 

  Paytm

  Dec 2015 - Oct 2016

  Associate Technical Support Engineer

  Reporting - hourly, daily, weekly, monthly health reports for vodafone client in defined SLA & KPIs.Monitoring - EGL panel alerts, disk & CPU uses, critical call drops, syncing delay of master & mirror servers, USSD server issues, IVR & IBD servers. Analysis - Trend analysis through various reports, auto generated alert mails, hourly error reports, hourly OTA check.Handled customers like Vodafone, Idea, Airtel.Documented repair processes and helped streamline procedures for future technical support actions. Show less

• 

  GreyOrange

  Oct 2016 - Aug 2021

  Designed and updated test cases to complete consistent manual tests. Documented identified defects using agile methodology and extensively use Jira tool and helped developers complete further testing and resolve issues.Involved in different cycles of testing (Verification/Validation) : performing smoke, functional, integration, regression and end-to-end system testing.Suggested many design changes to R&D at software/hardware level which impacted cost saving and design reliability and prepared service SOP’s.Provided technical product training to Singapore, Philippines, Indonesia and US customers. Show less Worked closely with development team members to identify and remove software bugs.Liaised with QA testers to perform end-to-end unit testing and post- production testing.Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.Performed functional, non-functional, regression and performance tests for updated systems. Support - Issue resolutions, smooth feature deployments, software upgrades, validation at hardware/software level with adherence to SLA. Knowledge Transfer - Supporting CSM's in developing capable & technically competent team of ACSM's & support engineers. Understanding the client requirements & functionality of the system.Developed and wrote technical documentation for products - Linear Sorter, Cross Belt Sorter, Stand Alone Pic Show less

  • Senior Software Test Engineer

    Oct 2018 - Aug 2021

  • Software Test Engineer

    Oct 2016 - Sept 2018
• 

  RingCentral

  Aug 2021 - Jun 2022

  Senior Software Test Engineer
• 

  Rebel Foods

  Jun 2022 - now

  Senior Quality Assurance Engineer