Bill Misbach

Experience

• 

  First Data Corporation

  Sept 1996 - Sept 2001

  Senior Operational Auditor

  Conducted client specific audits on 3rd party vendors (collection agencies). Developed audit programs and standards for performing operational and compliance audits. Ensured vendors were complying with all applicable federal laws and meeting client expectations. Worked closely with Vice President to develop content and goals for third party agencies and attorney firms. • Recommended changes and enhancements to ensure contractual compliance, client satisfaction and collection laws were followed. • Identified gaps in assigned accounts by performing account reconciliation from agency to client including sample testing of billable costs. Show less

• 

  GE Power

  Jun 2001 - now

  Managed and developed test criteria for Part Technical Operations new system upgrades prior to implementation. Supervised escaping defect resolution process for Parts Engineering utilizing Six Sigma tools, best practices and corrective action plans to identify opportunities for improvements. Created specialized ad-hoc reports for Parts Engineering incorporating key factors to provide detail evaluations and recommendations. Developed cross-functional Parts Engineering handbook for new hires. Key contributor in creating and maintaining new positional training program for Parts Fulfillment front line positions in basic competencies required for their role. Show less

  • Parts Engineering Quality Project Management Specialist

    Nov 2010 - now

  • Lead Parts Engineer - New Units

    Jul 2007 - Nov 2010

  • Customer Fulfillment Leader

    Jun 2001 - Jul 2007